Hey everyone, I bought an unlocked torch to use with Telus. I got my SIM card activated, put it in, but all I get is SOS on the signal strength bar. I verified with Telus that the SIM works. When I go into mobile settings, the only network that my phone picks up is rogers wireless. I called Telus again, and they suggested that the phone was not properly unlocked, but when I check, it is saying disabled, so it seems that the phone is unlocked. Any ideas?
Yes, It is set to 3g only. When I do a manual network scan, it only comes up with rogers. I just took my sim card out and tried it in a friends Telus HTC phone and I got signal and was able to make a call. Does BIS stuff have to be set up before I can get signal? because that hasn't been done yet. I will still have my old PIN attached to my Telus account.
I think you might be still locked and need the mep4 code (SP or service provider lock). I thought only Bell and telus had the double lock? is rogers doing it now with the torch?
Upon investigating this further, I found that I did in fact have it set on 2G & 3G. Thats why its picking up rogers as the carrier. When I switch it to 3G only, it picks up nothing.
The SIM card is inserted correctly. Update, I swaped the phone out with another one and when I am in a 3G area, it works like a dream. when I am out of a 3G area, it goes SOS. Its not the SIM card, or the phone by the looks of it, but perhaps a problem with the software that won't allow it to switch networks when not in a 3G area? I dunno. I am new to this.
My last phone (Storm 2 9550) was always in 1XEV here at home, but the new torch doesn't seem to have the 1X setting, it only gives 3 options: 2G, 3G, and 2G and 3G. Is there a way to make it connect to a 1XEV network?
1XEV is CDMA, the torch is a GSM phone so it will run 2G / 3G, Bell & Telus only have a 3G network since it is quite new, so it will only pick up their 3G signal and not their older networks 1XEV signal which some of their devices still connect to
