Torch Keeps Freezing and Restarting
I have had this problem before.. I installed the new OS .337 and it fixed it for a while, now I am having to do a battery pull to restart my frozen torch multiple times a day for the past 3 days. I have just the basic apps, plus WeatherBug and Poynt and this is getting really frustrating.
Any ideas of whats going on? Do you think I will have to get a new Torch?
Last edited by lilqutiez143; 12-04-2010 at 11:26 AM.
- 12-04-2010, 11:32 AM #2
- 12-04-2010, 12:16 PM #3
I've sen posts here in the forum regarding issues with running poynt on the 9800 and I had problems running weatherbug on my 9800.
Were you having issues with freezes prior to .337 and were you also running those two apps? If so, I'd suggest a full wipe on the device and reinstalling just .337 making sure it's stable for a few days. If it is, great. If not the device might be bad.
If it runs stable with just the OS, then I would reinstall your apps one at a time using them each for a few days to see if the freezing issue returns. That way you can tell which app might be causing it.
Before you reinstall the apps, make sure you have the newest version of each app and that the app is OS 6 and Torch compatible.
Do a forum search here on poynt and weatherbug and see what other users are saying. Check the apps website FAQ's and forum areas (if they have one) and also check for issues there.
Hope this helps, good luck.If my post helped you, please say thanks.
- 12-04-2010, 12:46 PM #5
The Media Card option, is not selected. If you want to wipe "all data" from the SD card, connect to your PC using USB mode and backup everything to a folder on your PC just to have a backup of it. Then go back and select the media card option and let the phone wipe the card. You can copy everything back later. I normally don't wipe the card unless I'm getting rid of the device.
Before you can wipe the phone, you have to type in "blackberry" in the field next to the Wipe Data button. Next you'll see the "Erasing Information…Warning: Do not pull the battery out until erasing is complete. This is followed by a "Wiping" progress bar. This can take a few minutes.
This will take the phone back to how it came out of the box. You might try running it like that and just restoring your contacts and email after the wipe and see if it locks up. If you want to reinstall, just use your downloaded copy of .337 using the apploader application to reinstall .337. jeffreii has a great post on doing the simple upgrade procedure. A copy is posted below.
Originally Posted by jeffreii
Plug in your phone and use Desktop Manager 6.0 (DM) to make a backup of your device. Also make sure your BBM backup settings are enabled - registered email for remote backup and do a local backup too just in case - look in BBM options.
Close DM and:
Uninstall any OLD BlackBerry OS versions from your computer if you have them. You can find your installed programs in Windows by going to control panel/programs and features. You're looking for "BlackBerry Device Software".
Install .337 to your computer. This means you double click on the OS.exe file that you downloaded and let Windows install it.
C:\program files(86)\common files\research in motion\apploader\
From there delete vendor.xml, if it's there, then run loader.exe
Follow the instructions - make sure you look closely at the list of items that have or do not have check marks next to them so you install what you want and don't install what you don't want.
When the popup asks if it should make a backup of your device and restore your 3rd party apps, it should be selected to do it. Do not change it.
Wait about 15-20 minutes for the process to complete and your phone to reboot completely before disconnecting.
Enjoy and let us know how it went. Always remember it takes several battery pulls while you're getting your phone running again before the OS becomes stable. If it seems slow at first just give it some time to do it's thing and when it seems to have caught up, do another battery pull.
Good luck and feel free to PM me if you have any trouble!
Keep us posted on how it works out.
Last edited by cwmont; 12-04-2010 at 12:59 PM.
- 12-04-2010, 01:03 PM #7
- 12-04-2010, 01:28 PM #9
simply put do a security wipe on the device then go through the setup process on the torch and it will load the service books for you. What lilquetiez was saying is you can go to your carriers bis page and re-send service books. If you'd like to do that just google ur carrier name and add bis page to it as well and u'll find the page ur looking for. If your signature is correct and you are still with at&t here is their bis page:
Good luck.Torch 9810 Bridged with 32GB Playbook
- 12-04-2010, 01:39 PM #11If my post helped you, please say thanks.
i have never heard of or seen that site before so i went to sign up and it keeps saying "your account is not accessible via HTML browser. Please use your device to access Blackberry Internet Service." which I did and the same popup happened. Any ideas? Haha.
I do not want to do the wipe and not be able to access the internet
- 12-05-2010, 12:59 AM #14
If you're not using your browser and your getting a notification in the notification area when new mail is showing up, it's being "pushed" to your device through the BIS servers. If that's the case you should be able to get to the BIS services to manage your mail and resend the service books for those accounts if needed.
What happens on your torch if you go to "setup" "email accounts"? It should take you to a screen that has options for "Internet mail account" which uses BIS and "enterprise account" which uses BES. You want to select the internet mail account. That should take you to a screen where you can login and access your email accounts, or set up a new one. Try that and post up what happens.
As far as not being able to access the internet. As long as you have a data plan attached to your phone, it should already be associated by your carrier with your device IMEI and PIN numbers. After installing your OS when the phone is finished and reboots it should register on the network and the service books are pushed to the phone. After that you should have internet access.If my post helped you, please say thanks.