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  1. mikeyt24's Avatar
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    Thread AuthorThread Author   #1  

    Default my Torch 9800 won't turn on

    Help please. My Blackberry Torch won't start up. it just shut down last night, and it won't turn back on.

    Did battery pulls, usb charge, wall charge, press the trackpad, etc, etc

    the red led light flashes for about 10 sconds, then stops, then flashes again, and stops, and continues.

    Not sure what to do!! anybody know how to fix this?
  2. dochouse7's Avatar
    CrackBerry Abuser

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    #2  

    Default

    When you plug it into your computer, does it detect the phone when you try turning it on?

    If so, try reloading the OS.

    Posted from my CrackBerry at wapforums.crackberry.com
  3. mikeyt24's Avatar
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    Thread AuthorThread Author   #3  

    Default

    it recognizes that the phone is plugged in (the red led flashes)
    How can i reload the OS if i cannot turn on the phone?
  4. homer1475's Avatar
    CrackBerry Genius

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    #4  
    Cell Phone History:
    Motorola Bag phone > Motorola Star Tac gen1 > Motorola Star Tac gen 2 > Motorola Razr > BlackBerry Pearl > Iphone gen1 > BlackBerry Curve > BlackBerry Torch > BlackBerry Torch II > BlackBerry Bold 9900 > BlackBerry Z10

    If you think my post helped you, please click the "Thanks" button over there!! -->
    Thanked by:
    mikeyt24 (11-28-2010) 
  5. PeNZ's Avatar
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    #5  

    Default

    The phone will turn on once the os is reloaded

    Posted from my CrackBerry at wapforums.crackberry.com
  6. mikeyt24's Avatar
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    Thread AuthorThread Author   #6  

    Default

    kk i will try it out, hopefully it works
  7. homer1475's Avatar
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    #7  

    Default

    If the phone turns on at all or you get it to start and see a "507" screen. It is considered "nuked"(or something happened to your operating system and the phone wont start). Its not hard to recover it from this state, although it does take some time to complete. Follow the link I posted and it will get you back up and running.
    Cell Phone History:
    Motorola Bag phone > Motorola Star Tac gen1 > Motorola Star Tac gen 2 > Motorola Razr > BlackBerry Pearl > Iphone gen1 > BlackBerry Curve > BlackBerry Torch > BlackBerry Torch II > BlackBerry Bold 9900 > BlackBerry Z10

    If you think my post helped you, please click the "Thanks" button over there!! -->
  8. mikeyt24's Avatar
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    Thread AuthorThread Author   #8  

    Default

    i cannot seem to find the desktop manager that works with the torch
    on the link you provided it's step three. The options arent available, it just says that the software is not available for my device (i have desktop manager 6).

    strange
  9. homer1475's Avatar
    CrackBerry Genius

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    #9  

    Default

    That is not the DM but the app loader in step 3. Its the basics of loading an OS without using DM. If you have Dm 6 u have the correct one for your device. Reread the directions, if your trying to use desktop manager your not following them correctly.
    Cell Phone History:
    Motorola Bag phone > Motorola Star Tac gen1 > Motorola Star Tac gen 2 > Motorola Razr > BlackBerry Pearl > Iphone gen1 > BlackBerry Curve > BlackBerry Torch > BlackBerry Torch II > BlackBerry Bold 9900 > BlackBerry Z10

    If you think my post helped you, please click the "Thanks" button over there!! -->
  10. mikeyt24's Avatar
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    Thread AuthorThread Author   #10  

    Default

    i followed the steps, but i get to this screen :s ... not sure which software they are referring to
    Attached Thumbnails Attached Thumbnails my Torch 9800 won't turn on-torchload.jpg  
  11. pbflash's Avatar
    CrackBerry Addict

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    880 Posts
    #11  

    Default

    Do you have the latest version of the OS installed on your computer?

    From the requirements section of the instructions:

    have the BlackBerry Operating System you want to install/reload onto your Nuked BlackBerry installed
  12. mikeyt24's Avatar
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    Thread AuthorThread Author   #12  

    Default

    yes, i just installed it on my computer. I installed the one that is stickied in this forum.
    Last edited by mikeyt24; 11-28-2010 at 06:00 PM.
  13. homer1475's Avatar
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    #13  

    Default

    That picture you posted is of the loader.exe located in

    C:/program files(x86 if using a 64 bit OS)/common files/ research in motion/app loader/loader.exe

    You will only find this location if you have installed the OS to your pc.
    Cell Phone History:
    Motorola Bag phone > Motorola Star Tac gen1 > Motorola Star Tac gen 2 > Motorola Razr > BlackBerry Pearl > Iphone gen1 > BlackBerry Curve > BlackBerry Torch > BlackBerry Torch II > BlackBerry Bold 9900 > BlackBerry Z10

    If you think my post helped you, please click the "Thanks" button over there!! -->
  14. mikeyt24's Avatar
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    Thread AuthorThread Author   #14  

    Default

    alright, i guess i have the OS, but the picture i have posted is where i am stuck.

    i cannot get it to look like the pic below. do you know the neccessary steps to take?
  15. homer1475's Avatar
    CrackBerry Genius

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    #15  

    Default

    Can you find the loader.exe file in the location I posted?

    If so just double click it and after it reads your device that screen will appear. On a side note, yours will say "Blackberry 6.0 system software", not the 4.2 that is posted in that pic.
    Cell Phone History:
    Motorola Bag phone > Motorola Star Tac gen1 > Motorola Star Tac gen 2 > Motorola Razr > BlackBerry Pearl > Iphone gen1 > BlackBerry Curve > BlackBerry Torch > BlackBerry Torch II > BlackBerry Bold 9900 > BlackBerry Z10

    If you think my post helped you, please click the "Thanks" button over there!! -->
  16. mikeyt24's Avatar
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    Thread AuthorThread Author   #16  

    Default

    i opened the loader ... i clicked next, connected the phone, clicked next, and then i get to this screen. I cannot proceed with the process.
    Attached Thumbnails Attached Thumbnails my Torch 9800 won't turn on-torchload.jpg  
  17. mikeyt24's Avatar
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    Thread AuthorThread Author   #17  

    Default

    i have desktop software 6 installed and i installed the OS in the sticky section.

    was i supposed to delete the vendor.xml file?
  18. homer1475's Avatar
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    #18  

    Default

    did you delete the vendor.xml file in the same folder your currently in? Did the loader recognize your phone when you plugged it in(gave you your pin)?

    DM software has nothing to do with what your doing.
    Cell Phone History:
    Motorola Bag phone > Motorola Star Tac gen1 > Motorola Star Tac gen 2 > Motorola Razr > BlackBerry Pearl > Iphone gen1 > BlackBerry Curve > BlackBerry Torch > BlackBerry Torch II > BlackBerry Bold 9900 > BlackBerry Z10

    If you think my post helped you, please click the "Thanks" button over there!! -->
  19. pbflash's Avatar
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    #19  

    Default

    Yes you need to delete the vendor.xml file.
  20. homer1475's Avatar
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    #20  

    Default

    Posted again while i was posting lol.. Yes delete the vendor.xml file then restart the loader.exe.
    Cell Phone History:
    Motorola Bag phone > Motorola Star Tac gen1 > Motorola Star Tac gen 2 > Motorola Razr > BlackBerry Pearl > Iphone gen1 > BlackBerry Curve > BlackBerry Torch > BlackBerry Torch II > BlackBerry Bold 9900 > BlackBerry Z10

    If you think my post helped you, please click the "Thanks" button over there!! -->
  21. mikeyt24's Avatar
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    Thread AuthorThread Author   #21  

    Default

    thank you. the problem was that i did not delete the vendor.xml fine. i have got past that stage now and it is currently loading. i appreciate the help guys!
  22. homer1475's Avatar
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    #22  

    Default

    No problem man. That's what were here for. I was once just like you, now I give back because someone was kind enough to walk me through my problem as I have done with you.
    Cell Phone History:
    Motorola Bag phone > Motorola Star Tac gen1 > Motorola Star Tac gen 2 > Motorola Razr > BlackBerry Pearl > Iphone gen1 > BlackBerry Curve > BlackBerry Torch > BlackBerry Torch II > BlackBerry Bold 9900 > BlackBerry Z10

    If you think my post helped you, please click the "Thanks" button over there!! -->
  23. mikeyt24's Avatar
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    91 Posts
    Thread AuthorThread Author   #23  

    Default

    Hey, i ran into this problem, do you know the work-around? i kept hitting retry but no luck. it says "Application loader was unable to connect to your device, enter password, if required, and click retry
    Attached Thumbnails Attached Thumbnails my Torch 9800 won't turn on-torchconnect.jpg  
    Last edited by mikeyt24; 11-28-2010 at 06:33 PM.
  24. homer1475's Avatar
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    4,110 Posts
    #24  

    Default

    I actually did run into that one time. I clicked cancel and reran the loader.exe and all was fine.
    Cell Phone History:
    Motorola Bag phone > Motorola Star Tac gen1 > Motorola Star Tac gen 2 > Motorola Razr > BlackBerry Pearl > Iphone gen1 > BlackBerry Curve > BlackBerry Torch > BlackBerry Torch II > BlackBerry Bold 9900 > BlackBerry Z10

    If you think my post helped you, please click the "Thanks" button over there!! -->
  25. mikeyt24's Avatar
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    91 Posts
    Thread AuthorThread Author   #25  

    Default

    okk, cool. it is currently 'reconnecting the jvm' ... hopefully the process works
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