1. 04Hokie's Avatar
    Subject says it. I'm not certain I am in the right forum...but thought I'd give it a go.

    My torch has been working fine; however, yesterday I stopped receiving emails to my Outlook (with the exception of two late last night). All emails come to by Blackberry but do not go to my Outlook.

    Any ideas?
    Last edited by 04Hokie; 10-21-11 at 09:13 AM. Reason: typo
    10-21-11 07:39 AM
  2. saudadeii's Avatar
    My torch has been working fine; however, yesterday I stopped receiving emails to my Outlook (with the exception of two late last night). All emails come to by Blackberry but do not go to my Torch.

    Any ideas?
    OK so which is it? Do you or do you not get emails on the Torch?

    If you are, but not to Outlook, how is Outlook connected to mail?

    If it's an Outlook problem, you're certainly in the wrong forum.
    10-21-11 09:11 AM
  3. 04Hokie's Avatar
    Outlook...sorry.
    10-21-11 09:14 AM
  4. Laura Knotek's Avatar
    Are you using BIS or BES?

    What type of email accounts are they: POP3 or IMAP?

    Are you new to Outlook, or were you using it previously?

    If you used Outlook previously, were you ever able to receive emails?

    If you were able to receive emails in Outlook previously, what changed since then? Did you change any settings in Outlook?
    10-21-11 10:10 AM
  5. 04Hokie's Avatar
    BIS

    I have exchange mail...

    Yes...it has worked fine since the beginning. This just started a day or so ago.

    Yes.

    I have not changed anything. My remote log-in (webmail) doesn't work, either. I thought maybe it was just my desktop's Outlook. It's not.
    10-21-11 12:21 PM
  6. saudadeii's Avatar
    Sounds like you need to contact your Exchange Admin.
    10-21-11 12:47 PM
  7. 04Hokie's Avatar
    done.

    thanks.
    10-21-11 01:57 PM
  8. Villain's Avatar
    do you have leave a copy on the server?
    10-21-11 03:29 PM
  9. 04Hokie's Avatar
    yup...checked that. But will double check tonight.
    10-21-11 03:33 PM
  10. 04Hokie's Avatar
    Still not working. No idea. I have talked to IT, Exchange guy, etc.

    Who knows.
    10-28-11 01:58 PM
  11. jnb903's Avatar
    i had the same problem, mine was from not checking " leave messages on server"
    10-28-11 08:58 PM
  12. 04Hokie's Avatar
    i had the same problem, mine was from not checking " leave messages on server"
    Maybe I just am looking over it...can you tell me where I can find that check box?
    10-30-11 07:29 PM
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