how do i factory reset my 9800

**marlee86** · 02-11-2013, 05:28 AM

hi i bought a second hand 9800 torch....
the previous owner name and details and etc are still on phone and certain settings wont work due to what they have d/loaded n the settings they have set.
please can some one tell me how to reset it too, as if its just come out the box. please thank you

**howarmat** · 02-11-2013, 06:13 AM

1. Select the Options

2. Select Security.

3. Select Security Wipe.

4. Check the items you wish to remove:

Emails, Contacts, etc.
User Installed Applications
Media Card

5. Type blackberry in the box, then tap Wipe.

**MC_A_DOT** · 02-11-2013, 06:18 AM

Originally Posted by howarmat

1. Select the Options

2. Select Security.

3. Select Security Wipe.

4. Check the items you wish to remove:

Emails, Contacts, etc.
User Installed Applications
Media Card

5. Type blackberry in the box, then tap Wipe.

Beat me to it lol.

**marlee86** · 02-11-2013, 06:43 AM

hi it says if i remove email i wont be able to send or receive emails, is that forever or until i re instal ? plz

**howarmat** · 02-11-2013, 06:56 AM

you will have to set it up with your info after you clear out all the old data

**akavbb** · 02-11-2013, 08:14 AM

Also I recommend you do a wipe with BBSAK and after a clean installation of the OS of your preference.
you will not regret it!

**eSport** · 02-15-2013, 11:52 PM

Originally Posted by marlee86

hi i bought a second hand 9800 torch....
the previous owner name and details and etc are still on phone and certain settings wont work due to what they have d/loaded n the settings they have set.
please can some one tell me how to reset it too, as if its just come out the box. please thank you

I would do a backup on DM (not necessary)
Download the most current OS6
Erase the device
Then use DM to load the new/fresh version of OS6

Login to [your carrier].blackberry.com and transfer your email address/es
Login to BlackBerry ~~App~~ World to confirm change of device and pin

**CarGuy1368** · 02-24-2013, 09:46 PM

For a quick way you can wipe the phone I guess you could just put a passcode on the phone then get it wrong ten times... Lol. I've never tried it (might not delete all the info...) but when my phone says that information will be erased upon failure, I tend to take it seriously.

**ppeters914** · 02-25-2013, 05:33 PM

Hmmmmm.....I wonder if "10 tries and you're wiped" is in OS10?

**go1ndr** · 02-25-2013, 08:08 PM

Originally Posted by akavbb

Also I recommend you do a wipe with BBSAK and after a clean installation of the OS of your preference.
you will not regret it!

OP: just happened to look at this forum and my suggestion is to "Listen to the Mod-Howarmat": he and any other Mod will never lead you the wrong way! They have seen everything on here and can always offer the best and easiest instruction based on your experience.

Akavbb: I believe you meant 'You use BBSAK to do a wipe prior to installing the new, clean OS, not after. What reason would there be to wipe a new OS you just installed?
OP: if you are going to use a program like BBSAK and have never done a wipe/reload before, you should do it as Howarmat has instructed and you will achieve the same or similar results. Good Luck!