how do I delete an inbox folder in my message icon?

**gameson** · 05-20-2011, 11:17 AM

I was using another provider with my Torch, then I have an inbox, now that I switch back to AT&T, the phone created another inbox folder even though I use the same email address in my Torch.

If you go to message, then view folder. You can see inbox folder. I have 2 inbox folders (1 is AT&T and 1 is another provider). I want to delete them but there is no options to delete.

How do I delete empty inbox folder?

Thanks.

**Zach7** · 05-23-2011, 02:08 AM

Is the other provider email still setup on your blackberry?

**homer1475** · 05-23-2011, 04:51 AM

Delete and then resend your service books from the current provider. You still have a service book tied to that email on your phone.

Just in case you didn't know how to delete and resend service books.

Options > Device > Advanced System Settings > Service Books
Find the one tied to that old email account and delete or just to be on the safe side you can delete them all(most will come back after a reboot so no fear in messing it up).

Pull your battery out and reboot the phone. Now go to setup > email accounts and login, press the BB button once logged in, select Service Books and press the "send Service Books" button. Should have you all fixed up.