Forgive me if this has been asked already, but I could use some help on which touchscreen settings I need to adjust for this problem: When I'm on calls, those calls are constantly muted, put on speakerphone, or put on hold by my cheek. I don't press the phone to my face very hard, but these things are always happening. Can anyone offer suggestions on which settings I need to change to keep this from happening? I have no idea what the options mean/what they do.
I'm sure others are having this issue, too. It's just getting annoying to be in the middle of a phone interview and having my cheek mute the call :-/
Help, anyone?
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Very easy. Take your screen protector off. It is interfering with the proximity sensor. Cut a whole in it for the sensore just to the right of the LED and you'll be fine.
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What type of screen protector do you have if any? I have a clear/thin one and do not have this issue. I could see where the privacy screen protector could cause this to happen since it is much thicker.
I don't think there is an adjustment for this. There is a proximity sensor that detects when you have the phone next to your ear during a call and turns the screen off. Sounds like it isn't working.
If you hold the device up like you are on a call, you should see the detector start to flicker. If you don't, there is the issue and there is no adjustment for this. Defective device.
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