Failure to reload 9800 OS

[Lukos1107]

Hey peeps,
I'm trying to reload the OS for a Torch 9800 which is getting an Error 507 Reload Software message. I have the device software installed on the machine (Windows XP) and the current version of the Desktop Software installed.
The process runs OK in App Loader up to a point and then it just sticks when it gets to
Loading module "net_rim_platform_resource__en.cod". It's been at this point for at least 20 mins.

Anyone has any suggestions on how I can resolve this problem?

[Joshua_X]

Try again. Wipe the device with BBSAK and try again. Keep in mind wiping your device gives it a 507 error screen again. It'll be bricked again, so reboot it and before the red LED light (or after, or on; I don't remember) comes on. Use the loader program to re-install the OS.

Since this was posted a couple of days ago, I'm assuming the problem's probably fixed.

Edit: You can also use BBSAK to load a new OS if you like.

http://bbsak.org/download.php

[Lukos1107]

No solution to that problem yet but I will give your suggestion a try and see what happens. Hopefully it works, it's driving me crazy.

[f_d]

If you haven't managed to restore your device, one more thing to check is that the power management is turned off on the USB ports/hub that you have plugged your BlackBerry into.. I had a bit of a scare back in December when I did an OS update with a new laptop and new version of the desktop software and the loading process would either pause forever partway through the loading process (and I got just the red light with a blinking code), or it would seem to complete and upon reboot, you'd get the 507 message.. I tried this several times with no luck, but luckily I happened to be visiting RIM on business while this happened and had one of their guys right there looking up their database and the key was to make sure all the power management was disabled on the USB.. I'm not sure whether it was the new laptop or the new version of the desktop software or a combination of the two, but basically, it seems that there are enough little breaks in the USB communications protocol when reloading software that the power management decided that the USB was no longer in use and turned it off to save power, which played havoc with the loading procedure (no error messages: it either just hung or it seemed to complete, but in both cases, the BlackBerry was non-functional afterwards).. After turning off the power management, the loading procedure went through flawlessly and my device was functional again..