Error with BB Desktop Software

[nshaw]

BB desktop used to work fine (last week) but now I'm getting the following error:

Intellisync:
Error encountered. Error code - 0x8004fcd2.
Check documentation

I've checked the quick start guide and user's manual and they don't contain an error code (not a big surprise).

Does anyone know what these are for?
Thanks,

Nick.

[pmccartney]

1. Battery Pull your device, reboot your PC and try again.
2. If that doesnt work try deleting the Intellisync folder in: C:\Documents and Settings\<user name>\Application Data\Research In Motion\BlackBerry\Intellisync
or possibly in: C:\Users\<user name>\AppData\Roaming\Research In Motion\BlackBerry\Intellisync
depending on your PC OS.
3. If none of this works try uninstalling/reinstalling DM

[nshaw]

Thank you! I don't know why I didn't try pulling the battery but that worked (and rebooting the PC). Phew...

[rose.brooks]

Thanks, pmccartney, for the tips. After 1) removing the battery and, 2) rebooting the PC, I still had no success. So I went ahead and deleted the appropriate folder which took care of the problem.

Thanks again.