1. Dacerie's Avatar
    Ok, so I either have the 9810 or the 9800, I am not sure (I just know it's white and I loved it until about 20 minutes ago and I got it last January/Dec).

    I received an alert from Facebook indicating a message or something, and I went to log into my phone and the stars for my password are not showing (as in, I got to enter the passcode and no digits are showing). I have now tried 5 times, turned the phone off/on and it still won't show the digits. If I press "enter" it says Incorrect Password! I have also tried not sliding the cover out (so I have tried both with the keyboard and on the touch screen) and it doesn't work. So my device is locked and I can't enter the password. What can I do??

    Thanks for any help!
    10-18-11 05:06 PM
  2. diegonei's Avatar
    This one (look at the homescreen, it is a OS6 device. ALT+L SHIF+H will clear the confusion for good thou)?

    Last edited by diegonei; 10-18-11 at 05:21 PM.
    10-18-11 05:17 PM
  3. theonecid's Avatar
    I'm pretty sure you have the Torch 9800 as you said you had it since January (Torch 2 wasn't out back then). Try reloading the OS.
    10-18-11 05:30 PM
  4. SmakBerry's Avatar
    You turned the phone off with the power button? Try a battery pull, pull the battery out while the phone is on, leave it out for 20 seconds then put it back in.
    Hope that helps
    10-18-11 05:39 PM
  5. diegonei's Avatar
    You turned the phone off with the power button? Try a battery pull, pull the battery out while the phone is on, leave it out for 20 seconds then put it back in.
    Hope that helps
    Yep, that's what I suggested here. Forgot to link them.

    Device locked-- password digits not showing
    10-18-11 05:52 PM
  6. SmakBerry's Avatar
    Yep, that's what I suggested here. Forgot to link them.

    Device locked-- password digits not showing
    My bad, hopefully it worked out for the OP, hope they let us know.
    10-18-11 09:43 PM
  7. diegonei's Avatar
    My bad, hopefully it worked out for the OP, hope they let us know.
    No lol, my bad. I should have linked it in the first place. You just did your part were I failed to act.
    10-18-11 10:04 PM
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