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Device locked-- password digits not showing
Ok, so I either have the 9810 or the 9800, I am not sure (I just know it's white and I loved it until about 20 minutes ago and I got it last January/Dec).
I received an alert from Facebook indicating a message or something, and I went to log into my phone and the stars for my password are not showing (as in, I got to enter the passcode and no digits are showing). I have now tried 5 times, turned the phone off/on and it still won't show the digits. If I press "enter" it says Incorrect Password! I have also tried not sliding the cover out (so I have tried both with the keyboard and on the touch screen) and it doesn't work. So my device is locked and I can't enter the password. What can I do??
Thanks for any help!
- 10-18-11, 06:39 PM #4
You turned the phone off with the power button? Try a battery pull, pull the battery out while the phone is on, leave it out for 20 seconds then put it back in.
Hope that helps