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  1. Dacerie's Avatar
    CrackBerry Newbie

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    Default Device locked-- password digits not showing

    Ok, so I either have the 9810 or the 9800, I am not sure (I just know it's white and I loved it until about 20 minutes ago and I got it last January/Dec).

    I received an alert from Facebook indicating a message or something, and I went to log into my phone and the stars for my password are not showing (as in, I got to enter the passcode and no digits are showing). I have now tried 5 times, turned the phone off/on and it still won't show the digits. If I press "enter" it says Incorrect Password! I have also tried not sliding the cover out (so I have tried both with the keyboard and on the touch screen) and it doesn't work. So my device is locked and I can't enter the password. What can I do??

    Thanks for any help!
  2. diegonei's Avatar

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    This one (look at the homescreen, it is a OS6 device. ALT+L SHIF+H will clear the confusion for good thou)?

    Last edited by diegonei; 10-18-11 at 05:21 PM.
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  3. theonecid's Avatar
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    #3  

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    I'm pretty sure you have the Torch 9800 as you said you had it since January (Torch 2 wasn't out back then). Try reloading the OS.
    Z30STA1005 OS 10.3.1.2726
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  4. SmakBerry's Avatar
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    You turned the phone off with the power button? Try a battery pull, pull the battery out while the phone is on, leave it out for 20 seconds then put it back in.
    Hope that helps
  5. diegonei's Avatar

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    Quote Originally Posted by SmakBerry View Post
    You turned the phone off with the power button? Try a battery pull, pull the battery out while the phone is on, leave it out for 20 seconds then put it back in.
    Hope that helps
    Yep, that's what I suggested here. Forgot to link them.

    Device locked-- password digits not showing
    Forum Rules: Community Rules & Guidelines Quick Help: BLACKBERRY HELP 101 | Direct load Android (APK) Apps : BB10 (10.2.1+) |Sideloading apps: BB10 10.2.0-/PlayBook | Google Play Store : BB10 | Update/Reload Software: BBOS - PlayBook - BB10 | Debrick: BBOS - PlayBook - BB10 | Backup 3rd Party Apps: BBOS | Battery Saving Tips: BBOS - PlayBook - BB10

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  6. SmakBerry's Avatar
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    Quote Originally Posted by diegonei View Post
    Yep, that's what I suggested here. Forgot to link them.

    Device locked-- password digits not showing
    My bad, hopefully it worked out for the OP, hope they let us know.
  7. diegonei's Avatar

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    Quote Originally Posted by SmakBerry View Post
    My bad, hopefully it worked out for the OP, hope they let us know.
    No lol, my bad. I should have linked it in the first place. You just did your part were I failed to act.
    Forum Rules: Community Rules & Guidelines Quick Help: BLACKBERRY HELP 101 | Direct load Android (APK) Apps : BB10 (10.2.1+) |Sideloading apps: BB10 10.2.0-/PlayBook | Google Play Store : BB10 | Update/Reload Software: BBOS - PlayBook - BB10 | Debrick: BBOS - PlayBook - BB10 | Backup 3rd Party Apps: BBOS | Battery Saving Tips: BBOS - PlayBook - BB10

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