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  1. Dacerie's Avatar
    CrackBerry Newbie

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    Thread AuthorThread Author   #1  

    Default Device locked-- password digits not showing

    Ok, so I either have the 9810 or the 9800, I am not sure (I just know it's white and I loved it until about 20 minutes ago and I got it last January/Dec).

    I received an alert from Facebook indicating a message or something, and I went to log into my phone and the stars for my password are not showing (as in, I got to enter the passcode and no digits are showing). I have now tried 5 times, turned the phone off/on and it still won't show the digits. If I press "enter" it says Incorrect Password! I have also tried not sliding the cover out (so I have tried both with the keyboard and on the touch screen) and it doesn't work. So my device is locked and I can't enter the password. What can I do??

    Thanks for any help!
  2. #2  

    Default

    This one (look at the homescreen, it is a OS6 device. ALT+L SHIF+H will clear the confusion for good thou)?

    Last edited by diegonei; 10-18-2011 at 05:21 PM.
    Quick Help BLACKBERRY HELP 101 | Direct load Android (APK) Apps : BB10 10.2.1|Sideloading apps: BB10/PlayBook | Update/Reload Software: BB7.1- - PlayBook - BB10 | Debrick: BB7.1- - PlayBook - BB10 | Backup 3rd Party Apps: BB7.1- - PlayBook & BB10: Just use BB Link | Battery Saving: BB7.1- - PlayBook - BB10

    Got a question? diego.nei@mobilenations.com | My Apps: Papo GP | Papo GP 10 | My Channel: Project Management BBM Channel

  3. theonecid's Avatar
    CrackBerry Master

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    #3  

    Default

    I'm pretty sure you have the Torch 9800 as you said you had it since January (Torch 2 wasn't out back then). Try reloading the OS.
    Z30STA1005 OS 10.3.0.1130
    Curious? Follow me @theonecid
  4. SmakBerry's Avatar
    CrackBerry Genius

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    #4  

    Default

    You turned the phone off with the power button? Try a battery pull, pull the battery out while the phone is on, leave it out for 20 seconds then put it back in.
    Hope that helps
  5. #5  

    Default

    Quote Originally Posted by SmakBerry View Post
    You turned the phone off with the power button? Try a battery pull, pull the battery out while the phone is on, leave it out for 20 seconds then put it back in.
    Hope that helps
    Yep, that's what I suggested here. Forgot to link them.

    Device locked-- password digits not showing
    Quick Help BLACKBERRY HELP 101 | Direct load Android (APK) Apps : BB10 10.2.1|Sideloading apps: BB10/PlayBook | Update/Reload Software: BB7.1- - PlayBook - BB10 | Debrick: BB7.1- - PlayBook - BB10 | Backup 3rd Party Apps: BB7.1- - PlayBook & BB10: Just use BB Link | Battery Saving: BB7.1- - PlayBook - BB10

    Got a question? diego.nei@mobilenations.com | My Apps: Papo GP | Papo GP 10 | My Channel: Project Management BBM Channel

  6. SmakBerry's Avatar
    CrackBerry Genius

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    #6  

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    Quote Originally Posted by diegonei View Post
    Yep, that's what I suggested here. Forgot to link them.

    Device locked-- password digits not showing
    My bad, hopefully it worked out for the OP, hope they let us know.
  7. #7  

    Default

    Quote Originally Posted by SmakBerry View Post
    My bad, hopefully it worked out for the OP, hope they let us know.
    No lol, my bad. I should have linked it in the first place. You just did your part were I failed to act.
    Quick Help BLACKBERRY HELP 101 | Direct load Android (APK) Apps : BB10 10.2.1|Sideloading apps: BB10/PlayBook | Update/Reload Software: BB7.1- - PlayBook - BB10 | Debrick: BB7.1- - PlayBook - BB10 | Backup 3rd Party Apps: BB7.1- - PlayBook & BB10: Just use BB Link | Battery Saving: BB7.1- - PlayBook - BB10

    Got a question? diego.nei@mobilenations.com | My Apps: Papo GP | Papo GP 10 | My Channel: Project Management BBM Channel

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