Device locked-- password digits not showing

Ok, so I either have the 9810 or the 9800, I am not sure (I just know it's white and I loved it until about 20 minutes ago and I got it last January/Dec).

I received an alert from Facebook indicating a message or something, and I went to log into my phone and the stars for my password are not showing (as in, I got to enter the passcode and no digits are showing). I have now tried 5 times, turned the phone off/on and it still won't show the digits. If I press "enter" it says Incorrect Password! I have also tried not sliding the cover out (so I have tried both with the keyboard and on the touch screen) and it doesn't work. So my device is locked and I can't enter the password. What can I do??

Thanks for any help!

This one (look at the homescreen, it is a OS6 device. ALT+L SHIF+H will clear the confusion for good thou)?

http://www.tudocelular.com/new_files...00_47407_1.jpg

I'm pretty sure you have the Torch 9800 as you said you had it since January (Torch 2 wasn't out back then). Try reloading the OS.

You turned the phone off with the power button? Try a battery pull, pull the battery out while the phone is on, leave it out for 20 seconds then put it back in.
Hope that helps

Originally Posted by SmakBerry

You turned the phone off with the power button? Try a battery pull, pull the battery out while the phone is on, leave it out for 20 seconds then put it back in.
Hope that helps

Yep, that's what I suggested here. Forgot to link them.

http://forums.crackberry.com/blackbe...howing-661824/

Originally Posted by diegonei

Yep, that's what I suggested here. Forgot to link them.

http://forums.crackberry.com/blackbe...howing-661824/

My bad, hopefully it worked out for the OP, hope they let us know.

Originally Posted by SmakBerry

My bad, hopefully it worked out for the OP, hope they let us know.

No lol, my bad. I should have linked it in the first place. You just did your part were I failed to act. :p