[wcswing158]

I switched carriers today and can no longer access data over the cell network. I installed the new Koodo SIM for my 9800 and unlocked the phone. Everything works fine except for the data. I get an error message that I don't have a data plan. I do have a data plan so I thought they didn't set it up properly. I went back to Koodo, they checked the SIM on an Android phone and was able to use the browser. They say the problem is with the phone.

Any ideas?

[raino]

Do you have a BIS data plan?

[saudadeii]

Do you have a BIS data plan?

Yep, what he said. You need a "Blackberry" data plan.

[wcswing158]

Thanks for your help. I thought that was the problem. The Koodo rep was not trained properly. Another rep was able to help me get my account sorted out.