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  1. saneboy's Avatar
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    Thread AuthorThread Author   #1  

    Default Can't add non-enterprise e-mail account

    Hi. I have a Torch 9800 on Telus. I have a valid data plan. My firmware is 6.0 Bundle 3155. I have two email accounts currently on my phone: my work account on BESX, and my personal gmail account. I'm hoping to add a third account, but when I got to setup -> email accounts, the only option I have is for an enterprise account. The account I'm trying to add is pop or imap.

    I've attached a couple of screen captures of the screens in question. Hopefully someone can point me in the right direction. It really shouldn't be this hard.
    Attached Thumbnails Attached Thumbnails Can't add non-enterprise e-mail account-screen_20121205_081054.jpg   Can't add non-enterprise e-mail account-screen_20121205_080926.jpg  
  2. SWFLFFPM's Avatar
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    I guessing this might have to do with the service books. I would resend them.
  3. saneboy's Avatar
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    Thread AuthorThread Author   #3  

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    Thanks I'll give that a try.
  4. saneboy's Avatar
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    Unfortunately, resending the service books didn't resolve my issue. I should mention that I administer my company's BESX server (5.0.4) and none of my other blackberry users are having this issue.
  5. saneboy's Avatar
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    I spoke with Telus, and they've had multiple reports of this problem on the 9800 after a recent firmware upgrade. I was able to set up my new account using their BIS portal.

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