blackBerry Torch and restoring contacts!!please HELP!

**crackberrywhore123** · 08-13-2010, 02:42 PM

I had the new BB bold but just got the NEW TORCH...well i backed up my contacts before band restored them on the new TORCH but i got all my BBM and emails back except my CONTACTS! do i load the newer version of blackberry desktop? could this be the reason why, maybe its not compatible?? would it delete my backed up files if i upgrade to the new one!?!

thks for the help!

**laollis** · 08-13-2010, 02:45 PM

I got all my contacts as emails, but no addresses or phone numbers. I'm trying to figure out what happened.

**thewalmartguy** · 08-13-2010, 03:17 PM

In the new desktop software you have to go to the options and select the optiom for the contacts. I had the same problem.

Sorry I can't give better instructions but I'm submitting this from my torch and am not near a computer.

Posted from my CrackBerry at wapforums.crackberry.com

**mark_rivers19** · 08-13-2010, 03:21 PM

i had the same problem with my address books coming from a Bold 9000.
remember the desktop manager error KB45 something ( i'm using Leopard OS.)
anyway, try to do restore ( from your latest backup files)
that helped me.

**laollis** · 08-13-2010, 03:36 PM

Originally Posted by mark_rivers19

i had the same problem with my address books coming from a Bold 9000.
remember the desktop manager error KB45 something ( i'm using Leopard OS.)
anyway, try to do restore ( from your latest backup files)
that helped me.

My restore says it's an IPD file, and it won't open. ugh! I have NO phone numbers, only email addresses.

**sferezy** · 08-13-2010, 07:35 PM

My contacts are there from the restore, but when I go to sync with my mac i get "For help resolving this issue, refer to KB19454 in the BlackBerry Desktop Manager Knowledge Base." Also, I prefer to organize my contacts by last name and when I save that preference on my phone (changing from First name to Last name), it does not save. Anyone have a fix? Thanks!!