BB Torch 9800 keep rebooting after BBMusic

[indy12]

I have a BB Torch 9800. I was browing the BB Application World and saw the BBMusic app. When it was downloading by BB just shut down and from that point on it has been rebooting continuously.

It reboots until about 70%, and then starts rebooting all over again.

I read this thread: http://crackberry.com/blackberry-101...ked-blackberry
and tried it out, but the problem is once I connect my BB to the computer and see the USB-PIN:UNKNOWN, and click Next, I get to the next window and see all the apps, and hit the next button, but then I get an error:



What should I do about this?
(I have been unable to use my BB for 3 days now :-( )

I also went to a carephone warehouse shop (where I bought my BB) and they said to connect the BB to the computer and update the BB Device Software, but I am unable to do this as it just pops up an error that software cannot communicate with the device (because the rebooting starts after completing about 70% of the process). I am really in deep trouble, please someone reply what to do (mostly how do I get pass this missing app for african language!!?? (which I don't even use), so that I can hit the next button!!)

[BigBadWulf]

http://forums.crackberry.com/blackbe...nstall-697048/

If safemode doesn't work, uninstall the OS from your PC before trying post #2, and you won't get the missing language error.

[indy12]

Originally Posted by BigBadWulf

http://forums.crackberry.com/blackbe...nstall-697048/

If safemode doesn't work, uninstall the OS from your PC before trying post #2, and you won't get the missing language error.

Thanks for the quick reply! Could you please explain how to try out the saemode?

How do I uninstall the OS from my PC?

[indy12]

Ok, I tried safemode. It doesn't work. So now I am stuck like before...

[BigBadWulf]

Safemode - pull battery, once reinserted hold the back button (one left of the red end button), wait till the phone boots, go to Options->Application List (type "ap")->scroll to BlackBerry Music->select and choose Delete

Uninstall OS from PC - Start->Control Panel->Add/Remove Programs->select BlackBerry Device Software->Change->Remove

[indy12]

I retried the 101 and it worked

[byul]

glad you got it working! that's the spirit retry the steps and who knows!

[kyppeter]

You can also try this How to FIX(no bb wipe) - endless reboot OS 6 after new installed app.

Much easier for me.

[BigBadWulf]

Originally Posted by kyppeter

You can also try this How to FIX(no bb wipe) - endless reboot OS 6 after new installed app.

Much easier for me.

Very nice pictorial how-to of what I described. May I suggest an edit, warning not to have an OS other than what's installed on the phone, installed on the PC.

[kyppeter]

@BigBadWulf I can't edit(below) it because I need 10 more posts. But thank you for the heads up! I will try again after 10 posts

UPDATE: A WARNING BY BigBadWulf (Forums Moderator)
"Very nice pictorial how-to of what I described. May I suggest an edit, warning not to have an OS other than what's installed on the phone, installed on the PC. - BigBadWulf"

[BigBadWulf]

Originally Posted by kyppeter

@BigBadWulf I can't edit(below) it because I need 10 more posts. But thank you for the heads up! I will try again after 10 posts

UPDATE: A WARNING BY BigBadWulf (Forums Moderator)
"Very nice pictorial how-to of what I described. May I suggest an edit, warning not to have an OS other than what's installed on the phone, installed on the PC. - BigBadWulf"

You edited this post Love that too! "Warned by a Moderator" LoL Just 6 to go now.

[dfb8085]

God I am so glad I saw this. The last time i had this happen I ended up doing something else that had me using app loader and ended wiping the entire device and having to start over. I did the safe mode boot and deleted the Business Insider app and it then rebooted normally and all is well.

Thanks so much

[RoseBud68]

Originally Posted by dfb8085

I am so tired of being behind everybody else in my circle of contacts. I mean good lord enough is enough>I'M OUT BABY but I may be back if you start to act right but it will be 2 years because you are forcing me into a contract I can't break till then

Thought you were tired....

[dfb8085]

I am tired. Had to do something to get this dang phone working tillI can do something else