[legaltender]

I had to exchage my Torch yesterday....due to constant reboots and buttons getting loose.

But now I can't get my BIS email (att.blackberry.net) working. I called AT&T and was on the phone for like 2 hours and they were clueless.

Has anyone had this same problem or know how to get it working without creating a new email.

[dementio]

Try going into Setup, Email
You have to transfer your BIS info to your new device

[mark_rivers19]

nope. mine is working perfectly..
the difference from my laptop, pressing the SEND TO and getting the alert at my torch for my email @att.blackberry.net is 2 seconds.
perfectly working here in the New England Area.. even though we have a Hurricane Earl knocking on the door

[legaltender]

How do you transfer the BIS info?

[dementio]

Go to Setup, Email Accounts, it will have you login, then tell you that it needs to be transferred

[legaltender]

I dont have the it needs to be transferred option.

[NoahFecks]

How about validate option or re-validate?

[legaltender]

Nope.....no such option? If I insert my sim card on the bold I do get that option....but not on the torch.

[dementio]

Go into "Setup"
See image:

[NoahFecks]

Go to this address on a computer:

https://bis.na.blackberry.com/html?brand=mycingular

Log in and click "Change Device" under settings and make sure your current device is listed with the correct PIN.