upgraded server 2003 to SP2 can't receive email on BIS+OWA
this might not be the right place for this question but here goes.
here is what we are experiencing. we have a small business all using BIS service blackberries of various flavors and carriers. out IT guy just upgraded our microsoft server 2003 to R2 last week and once he did that all of our blackberries stopped receiving emails. we can send them without any problems we just cannot receive them. this is using OWA. he's been in our office most of the week on the phone with MS trying to figure out what would have caused this issue but so far has not had any luck at all. is there something special that needs to be set on the server side in R2 for us to be able to receive emails that might not have to have been set before? i am not the most experienced with server 2003 but can pass along any tips, tricks, or mandatory settings to him so we can get our email back up and running.
owa works fine through a broswer here on the desktop but just can't receive email on the phones.
one last question, would an invalid security certificate cause this issue? i'm guessing no but it doesn't hurt to ask, when we log in to OWA via a browser we get the message that the cert. is out of date and we can click to continue on to the website and access it normally.
Last edited by wdfly; 06-07-10 at 08:10 AM.
- 06-07-10, 08:28 AM #3
Short answer is no to the cert. That would cause rpc over http through outlook issues not on your bb.
As the previous poster asked, did you re-create a user?
Battery pull also?
Log into the bis side for one phone and look at that first. Re-create the accounts on that phone if need be.
Also, you aren't using bes just bis correct? I just to make sure from the two.
Posted from my CrackBerry at wapforums.crackberry.com
answer for posters 2 and 3 yes i had removed and re-created the mailbox on my phone, and pulled the battery.
and for user 3 that was correct (BIS only) but i found out late yesterday evening that they have purchased a BES package and will be using that since the IT guy gave up. i would like to continue to explore this to save the company money.
- 06-08-10, 07:37 AM #7
BESX available from RIM? It's 100% free and works quite well if it meets the needs of your organization.
- 06-08-10, 08:34 AM #9