Strange Restarting Problem + Error
I am using a Storm 2 9550 unlocked and I've been having a restarting problem.
I could be browsing the web or using BBM and out of nowhere a white screen pops up with black words of which I can only manage to read "not enough output_sys" and at the bottom of the screen "Reset" and rapidly resets the phone. It happens very randomly, so I can't say if it is software or hardware related.
I am using the newest OS version (.607) and I've already tried to completely wipe the phone and reinstall the OS witn no back up and still the problem persists.
Obviously the phone is not under warranty since I bought it on eBay and it came brand new and unlocked.
- 06-16-2010, 01:11 PM #2
I also get this problem sometimes, but it's usually when I open the camera from the home screen.. what theme are you using? I'm on the Real Hero theme. I had to remove the camera image, because sometimes just brushing over it would cause the crash, yet it never happened when opening the camera with the side button!
I'm using the default theme, and I recently wiped the device and installed the new OS (.713). I'll see if the problem persists with this new software.
Anybody know what this "not enough output_sys" could be referring to?
Could there be another result wiping the device through the options within the phone?
- 06-19-2010, 03:55 PM #11
Sorry... scrap that last reply... just happened when opening the camera with the side button!
I'm wobering whether it happens after I've used a variety of other programs and something isn't closing as it should, and using excess resources. I'm going to try opening other things and see if I can get a repeat performance... the only problem is the really slow load up from complete reboot!
- 06-20-2010, 07:04 AM #13
Sorry, I was very tired when I typed that! I don't usually wober about anything! I still can't replicate the conditions that cause the crash. I'm using a clean install of the standard (latest) operating system from RIM, and have very few apps installed. I never seemed to get the crash until I installed the Real Hero theme, but obviously others are getting it with standard themes, so I'm at a loss as to what's causing it!
This error is very random and very annoying. I thought I had found the error because everytime I used Google Maps the white error screen would come up and restart the phone. I deleted Google Maps but still the problem persists. I've done a handheld wipe and I'll wait and see if this happens again.
I have enough memory space on my phone (1.8 Gb free space on device memory and 124.9 MB free on application memory).
Could this be an internal memory fault?
- CrackBerry Abuser
06-28-2010, 01:17 PM #17
- 256 Posts
I think it might have something to do with accessing the memory card. I get that error sometimes also when opening up the camera. Once it even had my phone going in a constant reboot with the same error message showing every time it tried to boot up. I pulled the battery and took the memory card out and then I was finally able to get the phone to boot up. Maybe have pics saved to device memory instead might be a work-around?
Posted from my CrackBerry at wapforums.crackberry.com
- CrackBerry Newbie
07-29-2011, 07:30 PM #19
- 1 Posts
I recently had the same problem with my 9520 suddenly starting to restart/reboot/reset itself every TWO MINUTES! My gf and I got the same phone around the same time and the exact same thing was happening to her BB simultaneously.
-The screen flashes to the white screen of rebirth (since the phone doesn't actually die) really quick
- The error code was 348 (my gf actually had to focus to catch the next rebirth flash as the screen disappeared that quickly)
- Regular self-restar/reboot/reset happening at 2 minute intervals
We knew it wasn't a battery problem with ours because it was happening to two phones at the same time, the reboot/restart/reset was happening at a regular interval, regardless as to whether we shook the phone or placed it neatly on the table.
What we did to soleve it
Our approach was similar to what radioactivenerd13 did, which was to download a new software onto our devices. We actually upgraded from .497 to .973.
How we solved it
Our main obstable was obviously the two-minute interval resets, which made it impossible for us to keep our BB connected to the desktop manager - let alone complete an upgrade (or downgrade, if you're so inclined).
We stopped our BB from going through the reset loop by switching off 3G and going back to 2G:
- Click the upper righthand corner of your screen where your signal/3G icon is displayed.
- Select 'Mobile Network Options'.
- Click the drop-down box next to 'Network Mode'and select 2G.
- When you go back to your main screen, the connection icon should now display 2G (this could take a couple of seconds).
We could've stopped here because at this point our BBs ceased their endless rebirth loop. However, this would mean that we wouldn't be getting our data (emails, facebook updates, etc).
So we went on to upgrade to the latest software. This option pop-ed up not long after we plugged our BB into our BB desktop manager using the USB cable.
Prior to plugging in our BB, we actually upgraded our desktop software. You can check for upgrades under the 'help' option.
Make sure you select to backup as you may loose data from your BB after you up/downgrade.
I'm not going to go into too much detail on how to upgrade/downgrade your software because there's a shedload of info out there on the web.
My advice is, if you're having weird reboot/reset problems - try the next software version up, as the smart guys in BB land have mostlikely fixed/addressed bugs that were plaguing the previous versions.
Best thing is to plug into BB Desktop Manager and check for updates.