Envelope Icon with no new Messages

Esquire1996 · Thread Author #1 12-10-2009, 12:33 PM

I have the envelope icon in the upper left of the screen, with a 1 next to it. Normally, that means an e-mail. None of my accounts have an e-mail in them that I haven't read and deleted.

How can I reset or remove this?

I have no voicemail, sms, mms, bbm, etc. that I haven't seen.

Thanks for your help.

joryoung · #2 12-10-2009, 12:58 PM

check all folders and stuff then if nothing do batt pull.

Esquire1996 · Thread Author #3 12-10-2009, 01:00 PM

I figured that is what someone would say. There is nothing in any other folder, so I guess a battery pull is what's next.

Thanks.

Esquire1996 · Thread Author #4 12-10-2009, 01:07 PM

Did the battery pull, and it was still there. Seems this is user error as I had accidentally saved an email earlier in the day, and completely forgot to delete it.

Oh well.

PacketRat · #5 12-10-2009, 01:08 PM

check your call logs and turn on all logging then check your folders.. bring up the keyboard and press U while in the main messages windows. That will usually find the offending item.

Esquire1996 · Thread Author #6 12-10-2009, 01:10 PM

Thanks for the "U" tip. Never knew that.

silenttt123 · #7 12-10-2009, 01:45 PM

I had this problem on my S1. I went through all my SMS and MMs folders, and found that WAY in the bottom, it marked one as unread..

kazmi · #8 12-10-2009, 01:47 PM

or next time highlight the bar with today's date on it, hit the BB menu key and then "Mark prior opened"

that does the trick too...

Esquire1996 · Thread Author #9 12-10-2009, 01:53 PM

Thanks for the great tips.

At least the battery pull gave me the gift of Bing. I hadn't gotten that yet. Don't know if I'll download, but it's there.

bagz2shuz · #10 12-10-2009, 01:57 PM

Check your saved messages.

Posted from my CrackBerry at wapforums.crackberry.com

Esquire1996 · Thread Author #11 12-10-2009, 01:58 PM

That's exactly where it was.

fitch220 · #12 12-10-2009, 02:48 PM

good that you figured it out, but I had a similar issue with emails. Seems the GMail app is not perfect yet. I will sometimes get a constant (1) email that never goes away until a battery pull.

teddeli · #13 12-10-2009, 02:49 PM

Quote:

Originally Posted by Esquire1996

I figured that is what someone would say. There is nothing in any other folder, so I guess a battery pull is what's next.

Thanks.

Do you have the messages folder showing on your screen or only the mailboxes? When I bought my storm 2 it was hidden for some reason. When I set it to show I found the elusive missing message.

Esquire1996 · Thread Author #14 12-10-2009, 02:52 PM

No, my messages folder is showing. It was just tucked away in saved messages. I seem to hit that when I mean to press mark unopened.

Thanks for the suggestions. Now I know what to look out for next time (and I am sure there will be a next time.)