was it just the phone or did it come with other stuff. If it said asurion on it it was probably a refurb.
In general:
after 30 days is refurbished.
only time you'll get a new one is if that is all they have left.
non physical damaged phones come from VZW
physical damage come from Asurion
Asurion replacements are generally not that great, but do carry warranty as well.
I think the rule of thumb is if it's in a brown box, it's a refurb. If it's in the regular white box, it's new.
To confirm, you can always take the phone to a VZW store and they can check if it was a refurb or not by entering the MEID # on the phone. If there are no comments associated with the phone, it's new!
Just a question, I am within my 30 days but I just noticed a speck of dust under the screen. Just one, but enough for me to notice it all the freak time now.
Would they give me a new one just for one piece of dust ?
After 30 days it is remanufactured. If you are persistent they may replace it new. Keep in mind that the new one you have now is not working what if the replacemnt is the same way. Each new replacement the company hands out just increases the cost off service.
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Had to have Assurion replace my release date phone (dropped it, tried to take it apart to switch out bezel etc etc). This happened on the 17th of Feb. Got the phone on the 19th and it actually had a manufacturing date of the 17th, so brand spanking new! Good luck with yours!
I just got my first replacement due to the video having flipped out (it was literally like I was watchin The Matrix on my phone) with lines and severe video distortion.
I was surprised when I opened the shipping box and it was in just a small brown box that unfolded and it was just a Storm in a plastic bag tucked into a plastic sleeve...nothing else). I asked at the store and the guy told me that they didn't have many returned so it would probably be new and even the girl on the phone didn't say anything when I asked if I was getting a new phone. She just told me what to do when I got it and that was it.....not that I believe what those guys say anyway....