1. islandgal808's Avatar
    Why did I lose all my contact #'s when I downloaded the new OS?
    Is there any way I can restore them?
    12-05-08 05:28 PM
  2. t l b's Avatar
    Did you back them up?
    12-05-08 05:34 PM
  3. islandgal808's Avatar
    I had them saved on my SIM card. I'm new at this stuff
    12-05-08 05:38 PM
  4. howie's Avatar
    before you did the upgrade, you didn't create a backup?
    12-05-08 06:06 PM
  5. islandgal808's Avatar
    I'm new at this I thought saving on my SIM was good enough. I didn't think it would wipe it out. Everything else is fine except my e-mail icon is gone too
    12-05-08 06:10 PM
  6. bbcruiser's Avatar
    First off, always do a backup before updating firmware.

    To copy from SIM. Go to Contacts, press Menu>SIM Phone Book>press Menu>select Copy All To Contacts.
    12-05-08 06:14 PM
  7. johna1234's Avatar
    and what about the emaiol icon?
    12-05-08 06:16 PM
  8. howie's Avatar
    for the email icon(s) resend your service books (search this forum for the how-to if you need the step-by-step instructions)
    12-05-08 06:19 PM
  9. islandgal808's Avatar
    First off, always do a backup before updating firmware.

    To copy from SIM. Go to Contacts, press Menu>SIM Phone Book>press Menu>select Copy All To Contacts.
    It didn't work..
    12-05-08 06:24 PM
  10. DoctorNeutron's Avatar
    Life is short - can you take your old and new phones to a Verizon Store ? They will help you, if anyone can. If not, they will escalate with RIM. Good luck !
    12-05-08 06:29 PM
  11. bbcruiser's Avatar
    It didn't work..
    Are you sure they were saved to your SIM? Sorry I can't help any further.
    12-05-08 06:49 PM
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