
11-24-2008, 02:30 PM
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| | CrackBerry User Device(s): Stizzzzzzorm!!! :) Carrier: Verizon | | Join Date: Jun 2008 Posts: 78 Likes Received: 0
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Quote:
Originally Posted by seinolf MerlynNY: Can you keep your current storm until the new one comes or do you have to ship back the one you have now? |
Yes, most certainly. The Verizon Tech rep I spoke to searched for any documentation on this problem, and once he could not find anything, he told me he was going to have a new phone shipped to me by December 15th, and once I received that I was to take the pre-paid package slip send the old phone back (box and all) to Verizon.
I was also informed not to cut out the CPU code or anything on the box to send in for a rebate. I was told to hold off on sending in the rebate and to use the new box CPU if necessary (don't know why, but I'll wait...).
I'm guessing not too many folks are calling in on this if the Verizon Rep looked for documentation of this problem and turned up nothing. He could have been jerking me around, but I didn't get that feeling, and he searched for quite a while.
If more folks are having this issue, then they should certainly call in and get a new phone.
__________________ End of Line.
-Dion
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