Randomly rebooting

Hogweed · Thread Author #1 05-12-2011, 04:20 PM

Sorry folks, have looked at other similar posts first, but no real answers... My daughter’s 9500 has started behaving bizarrely – it reboots itself frequently, when she’s doing something – or even when it's just sitting there.

You get the “Turning handheld off” message first. If you abort, it just waits a short while, then does it again. Any suggestions? She THINKS it worked OK for a little while after she charged it for about 4 hours, but only a little while, then did it again. Battery indicator is currently showing 3½ bars.

And sometimes it behaves oddly – eg jumps to the menu screen without being asked; or unlock itself without user intervention.

Sometimes when it boots up, it shows O2 as the network, whereas normally it shows TESCO. Now I know TESCO uses the O2 network, but it does normally identify itself as TESCO. I don’t know if that’s important.

All help much appreciated!

DJM1947 · #2 05-12-2011, 09:40 PM

Do a backup of the data and applications then reload the OS.

Hogweed · Thread Author #3 05-13-2011, 02:51 AM

Quote:

Originally Posted by DJM1947

Do a backup of the data and applications then reload the OS.

Thanks, but I'm not technically competent to do that, I'm afraid - unless there's an *****'s guide here somewhere?

I guess you think this is caused by some kind of corruption, rather than a hardware fault?