I filed a claim for my storm on Sunday, due to it malfunctioning. I had told them I lost it and they sent me a brand new one in a box, all stickers on it, and everything down to the manuals in the box. It came with everything, and brand new. I was extremely surprised.
Just had my Storm replaced due to being stolen. (Had phone since launch day) Received a brand new in box unit,. Assurion replaces with new within 6 months generally, after 6 months you usually receive a refurbished unit. The new unit actually works better than the original.
Last edited by gadgetluva44; 02-24-09 at 05:38 PM.
Reason: add comment
Just had my Storm replaced due to being stolen. (Had phone since launch day) Received a brand new in box unit,. Assurion replaces with new within 6 months generally, after 6 months you usually receive a refurbished unit. The new unit actually works better than the original.
Well, I will be receiving the phone tomorrow, and I'll let you guys know if it's new or replacement, thanks.
My replacement should be in within an hour. I'm hoping it is a new phone as I've heard others complain about the quality of the refurbs they were issued.
My replacement should be in within an hour. I'm hoping it is a new phone as I've heard others complain about the quality of the refurbs they were issued.
My replacement should be in within an hour. I'm hoping it is a new phone as I've heard others complain about the quality of the refurbs they were issued.
I've had much better luck with refurbs than I have new ones. FWIW