[Jride247]

I have tried EVERYTHING possible to get my browser working.

Been on the phone with tech support for an hour and a half and after trying everything she suggested, nothing worked. She told me she would call me in a couple days and its been a week.

I tried the host routing table > Register now

I went to the blackberry website and sent service books.

NOTHING seems to be working.

I even took it to the Verizon store and they tried everything they could including calling a few numbers and such.

I have no idea what to do. My data plan is turned on. I can call and receieve calls fine along with text messages. Just no internet data whatsoever.

any ideas?

[Laura Knotek]

I would ask Verizon to exchange your device if the problem cannot be resolved.

[B.builder_1]

I have the same issue!

[loriann82]

Only problem here is Im running on tmobile so getting a new device means money out of my pocket!! Hopefully someone can help me fix it!

[Jride247]

It just makes no sense whatsoever. and Verizon wont turn off the $30 a month data plan even though none of it works!!

Is it possible to manually update the software on the computer?

[loriann82]

I update the os and everything I could possibly update, I reloaded the saved restore files from months ago, I googled and youtubed it and did everything I could find and still nothing!! Interesting that its happening with verizon too...I thought it was just tmobile! Tmobile wont do anything as far as replacing the phone because its not a tmobile device..even though the fault is on their end! Did you speak with verizon about replacing the phone? Hmm but seeing as though they wont turn off the data service I doubt they will even do that for you! This sucks bad!!

[Laura Knotek]

It just makes no sense whatsoever. and Verizon wont turn off the $30 a month data plan even though none of it works!!

Is it possible to manually update the software on the computer?

Since you have Verizon, try here on your PC. https://bis.na.blackberry.com/html?brand=vzw

If that does not work, ask Verizon to exchange your device.

[Jride247]

Since you have Verizon, try here on your PC. https://bis.na.blackberry.com/html?brand=vzw"]https://bis.na.blackberry.com/html?brand=vzw

If that does not work, ask Verizon to exchange your device.

I tried sending service books thru the website already. Didnt work

I will talk to Verizon either today or Monday and see if they will do that. You think they will?

Its not under warranty or anything.

[EnergyPlus]

Very strange, especially when you took it into the store and they couldn't make it work. I would A. After a courteous amount of time to allow your first tech support rep to help you, ask to be transferred to a RIM support rep. If that fails, then B. Ask to be transferred back to VZW and ask for a supervisor.

Do you have an insurance plan on the phone?

I tried sending service books thru the website already. Didnt work

I will talk to Verizon either today or Monday and see if they will do that. You think they will?

Its not under warranty or anything.

[Jride247]

Very strange, especially when you took it into the store and they couldn't make it work. I would A. After a courteous amount of time to allow your first tech support rep to help you, ask to be transferred to a RIM support rep. If that fails, then B. Ask to be transferred back to VZW and ask for a supervisor.

Do you have an insurance plan on the phone?

No insurance off the phone. I bought it off a friend of a friend.

[EnergyPlus]

Then the next step I'd try is to do a complete wipe and reinstalling the OS.

No insurance off the phone. I bought it off a friend of a friend.

[Laura Knotek]

It sounds like this "friend" ripped you off, selling it to you with full knowledge that it is broken.

[EnergyPlus]

Seriously, do a complete wipe and reinstall the OS. I had one (and really, only one) problem with my Storm 1 and that was after a year. Suddenly, my dial pad did not work. I could not place a call unless I did Voice Dialing. After repeated attempts to resolve the issue, I called VZW tech support, with no luck. They transferred me to RIM support with the same result. The RIM tech then said they were issuing me a replacement phone. The day it arrived, as I prepared my old phone to ship back, I did a wipe and reinstall of the OS. To my surprise, the dialpad worked just fine! It's worth a try.

[loriann82]

@ LAK611 It wasnt sold broken. Alot of people are having this problem, including myself! I had my phone 6 months and it worked fine til now. Tmobile and verizons data went out,I dont know when but it messed up alot of phones!

I did a wipe and reinstalled the os and rewiped and installed different os...didnt work.I found different videos and tried everything but nothing. I also followed all the steps the rep gave me..didnt work. Ill post the steps I was emailed

To switch to GSM / EDGE from the default setting of 1X/EVDO, proceed as follows:

Go to Menu.
Select Options.
Then go to and tap Mobile Network.
Tap Network Technology.
Next to Network Technology change the option from global or any other setting to GSM / UMTS.
Next to Network Mode change the option to 2G.
Register the device and initiate the download of service books:

Scroll to and select Options.
Select Advanced Options.
Select Host Routing Table.
Press the Menu key.
Select Register Now.

Service Books


Log in to MyT-Mobile from your desktop.
Set the phone model to BlackBerry� 8800 from T-Mobile.
Click the link Set up BlackBerry Internet E-mail.
Enter in the PIN and IMEI number.
Note: To view this information - Scroll to and select Options and then select Status.
Enter a valid email address and password. (Optional - If skipping this step press cancel.)
On the left column select Service Books.
Send Service Books


Clear the network status:

Remove the battery to device and sim card.
Wait approximately one minute.
Insert the battery and power on the device.
Check the device APN:

Scroll to and select Options.
Select Advanced Options.
Select TCP.
APN: epc.tmobile.com
Username: <Blank>
Password: <Blank>
Save Settings.
Enable the browser:

Scroll to and select Options.
Select Advanced Options.
Scroll to and select Browser Settings
Set all browser settings to T-Mobile (When Available)


If on the first attempt you cannot access the browser, remove the battery and sim card for one minute, then reassemble the phone.

This didnt work either!