I know more than the Verizon Technical Rep !!!!
- No offense guy but there's really no reason the IT guy should have any knowledge of Plazmic. Plazmic, even though affiliated with RIM, is essentially a third-party developer. A Verizon technical rep would not be required by his job to have any knowledge of Plazmic. It would be like calling a Verizon rep and asking him how to use Poynt or Weatherbug. Also, the "optimum memory" is the maximum memory. What a foolish question.
next!03-17-09 10:33 AMLike 0 - This is a opinion on a single conversation to a single rep. There are many out there just like this and there are many out there that know a lot more than you.
A service as a whole cannot be summed up by a couple of various people and their opinions, experiences and own capabilities.
At least you were just calling to essentially waste Verizon's money to ask questions you could have found out your self on here. So in a sense your one of the causes why we all have to pay a slightly higher bill.03-17-09 10:40 AMLike 0 -
I work for vzw. Like any company there are good employees and bad. But why insist on bashing employees for not knowing answers to lame questions? Seems like some people need a self-esteem boost after a hard days work at Taco Bell. If that was the point of this, then allow me to offer the OP a gold star. You know what plazmic is. Good job.
Posted from my CrackBerry at wapforums.crackberry.com03-17-09 12:48 PMLike 0 -
- i used to work for verizon wireless....USED to....even as an employee trying to talk to these untrained monkeys was a chore. talking to alltels IT department in little rock ark was easier. good luck calling verizon CS now, its like you need to learn ebonics just to speak to them now. last person, a so called supervisor sounded like she had downsyndrome and it took her at least 3 minutes to say her little introduction. o, and good luck trying to explain your problem to them and not needing to repeat it 4-6 times.
me: the sky is blue, with 12 clouds and one looks like a ford emblem
rep: ok sir, so the sky has too many clouds and you see a bowtie?
rinse, repeat 4-6 times. you get the idea. verizon DOES hire any mutant they can find, because mutants dont talk back. and lets not forget store reps too....many of them seem to think who they are, all stuck up. employees at the wynn resort arent anywhere near as stuck up as they are at many verizon stores.
"i work for verizon, im god of wireless"
pee off vz rep, your no better than the doofus sprint rep down the street.03-18-09 06:25 AMLike 0 - Okay guys, here's a real funny true story. This actually happened to me tonight. So I'm driving home from work (long drive), and I decided to call Verizon and speak to a Technical Support Rep. about my Storm 9530. Don't ask why. I was bored, and just felt like calling.
Granted, I'm no expert on the Storm. But I know my way around it pretty well. I'm sure everyone reading this post, has faced memory issues on the device at one point. And a majority of us know to free up memory, we can run memory clean, delete apps, delete old emails, old text messages, and those beloved plazmic themes, were not using. And as a last resort, do a battery pull.
So the reason why I called Verizon tech support was to see what they might possibly suggest to free up memory and to see what the optimum memory should be at with running 1 plazmic theme, (in my case, iberry blocks), and I also asked this Verizon rep. about the next OS release. Let me start by saying, this person was LOST! The Verizon rep. didn't know what plazmic themes were, did not know what the optimum memory should be running at,
(from my knowledge around 20mb and up), didn't know when the last OS upgrade was to the Storm, and should I go on? How can a Verizon rep. that works in Tech support, not know when the last OS upgrade was? LOL
What made this even funnier was, this Verizon Tech Rep. has a Storm!!!!! ROFL!
After, I briefly mentioned what I knew about the Storm. The rep. started asking me questions about what kind of settings he should set-up with his Storm! What kind of applications, he should download, and so on.
WOW! Talk about quality, knowledgeable, reps. at Verizon.
I just had to share this with everyone. One of the funniest things, that has ever happened to me!
03-18-09 06:38 AMLike 0 - well iamarda, it sounds like you are just trying to build up your self confidence by blasting someone who may not know as much as you. Big deal, do you know how to pull the contacts and pictures off of a 4 year old phone that is water damaged and can only power on while holding down the keypad because if you lift off it will power off? Sounds like you are one of 3 things...
1) someone who has low self esteem and thinks its cool to rip other, making you 12 or at least have the common sense of a 112 yr old
2) a disgruntled ex-employee who was fired for doing something really stupid
or
3) somone who works at sheetz and is still bitter ecause when they applied for a job at vzw they were rejected heavily and fast
not smart to rip the people who work for the company of the carrier of your cellphone when your email address is very easy to access on here and guess what? thats all an employee needs to look up your account. just some friendly advice.
Why would you belittle anyone for what they do to earn a paycheck? Takes a real man/woman to do that I guess.03-18-09 06:45 AMLike 0 - Okay guys, here's a real funny true story. This actually happened to me tonight. So I'm driving home from work (long drive), and I decided to call Verizon and speak to a Technical Support Rep. about my Storm 9530. Don't ask why. I was bored, and just felt like calling.
Granted, I'm no expert on the Storm. But I know my way around it pretty well. I'm sure everyone reading this post, has faced memory issues on the device at one point. And a majority of us know to free up memory, we can run memory clean, delete apps, delete old emails, old text messages, and those beloved plazmic themes, were not using. And as a last resort, do a battery pull.
So the reason why I called Verizon tech support was to see what they might possibly suggest to free up memory and to see what the optimum memory should be at with running 1 plazmic theme, (in my case, iberry blocks), and I also asked this Verizon rep. about the next OS release. Let me start by saying, this person was LOST! The Verizon rep. didn't know what plazmic themes were, did not know what the optimum memory should be running at,
(from my knowledge around 20mb and up), didn't know when the last OS upgrade was to the Storm, and should I go on? How can a Verizon rep. that works in Tech support, not know when the last OS upgrade was? LOL
What made this even funnier was, this Verizon Tech Rep. has a Storm!!!!! ROFL!
After, I briefly mentioned what I knew about the Storm. The rep. started asking me questions about what kind of settings he should set-up with his Storm! What kind of applications, he should download, and so on.
WOW! Talk about quality, knowledgeable, reps. at Verizon.
I just had to share this with everyone. One of the funniest things, that has ever happened to me!
I am not suggesting that data would know everything about the device either, but look at some of the responses you received. You posted a whole lot of nonsense and people shot you down, case in point, memory.
It is really not cool or funny to give front line employees of a company a hard time. They work hard and get beat up all day long and they can't help that they are not trained on every little detail about one phone. Thanks for wasting VZW resources because now our rates will go up because you wasted their time and money and yours.
Hey how about give them your phone number at work so they can call you and waste your time.03-18-09 06:52 AMLike 0 -
- Keep in mind that VZW tech services is primarily there to trouble shoot things that relate to service, such as email and internet problems. Those tough questions that peope who read crackberry might ask are not part of the training that VZW techs get. Some techs are geeks in themselves so they know this stuff but not because of there VZW training. One thing that the rep who helped you might of done was offered to conference you in with a blackberry tech rep.03-18-09 09:58 AMLike 0
- Keep in mind that VZW tech services is primarily there to trouble shoot things that relate to service, such as email and internet problems. Those tough questions that peope who read crackberry might ask are not part of the training that VZW techs get. Some techs are geeks in themselves so they know this stuff but not because of there VZW training. One thing that the rep who helped you might of done was offered to conference you in with a blackberry tech rep.
Posted from my CrackBerry at wapforums.crackberry.com03-18-09 10:27 AMLike 0 - First off.....
Are you sure you were talking to a tech rep? You can only get directly to the data support team directly by choosing the option of blackberry/pda or some other data option like mobile broadband, v cast music/vz navigator, etc. Even some tech support options route you to Customer Care first.
AND... as for the software update dates, no, they don't NEED to know them, there is a list for them to verify the version & release date but do you think they need to memorize it? No.
Second, all of your questions were irrelevant to the job responsibilities of a VZW tech rep. Their job is to make sure your data and voice connectivity is OK, and to make sure the basic functionality of your phone is working including software issues. I worked in Data support for VZW over 3 years, I own a storm, and I just NOW started looking into 3rd party apps and modifying my phone so just as I am, I'm sure other people who work there don't know about plazmic themes.
I no longer work @ VZW, we have our differences, and now that I have a "consumer account" believe me... I get my fair share of idiots.... but when i call its something like a plan change or transferring a credit balance from my old account (which took 12 calls and 19 days) which is something i should have no issues with right? But you can't expect them to know anything not directly related to VZW in any way, actually they shouldn't even be referring customers to 3rd party anything in the event it screws your phone up so they have no liability... next time you should think about that before ranting about how terrible they are.
...After all, it doesn't matter where you go, no business has 100% dedicated and knowledgable employees. Some people screw up your fast food order, some mess up the bill at the restaurant, some just can't answer your misguided questions.03-19-09 04:36 AMLike 0 - I get what the OP is trying to point out. For example, I don't want to want in Apple store and I know more than any of the employees at the "Genius" bar when it comes to Apple's OSX. Just saying...
However OP, you have to understand that they don't have to be blackberry geniuses to do they're job effectively. You can't blame them for not knowing every cranny of software for that device. You have to gauge what you're asking is 'normal' user stuff verses 'advanced' user stuff yourself. Believe it or not, there are tons of Blackberry owners that don't know what RIM stands for and don't think about their phone's application memory. really...04-07-09 11:51 PMLike 0 - I get what the OP is trying to point out. For example, I don't want to want in Apple store and I know more than any of the employees at the "Genius" bar when it comes to Apple's OSX. Just saying...
However OP, you have to understand that they don't have to be blackberry geniuses to do they're job effectively. You can't blame them for not knowing every cranny of software for that device. You have to gauge what you're asking is 'normal' user stuff verses 'advanced' user stuff yourself. Believe it or not, there are tons of Blackberry owners that don't know what RIM stands for and don't think about their phone's application memory. really...04-08-09 12:15 AMLike 0 - 04-08-09 12:21 AMLike 0
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