1. Thistle3841's Avatar
    I am running .83 and after a wipe and reinstall today, the browser is gone and email does not work. I'm not entirely new to this. Here's what I did:

    Wipe
    Reinstall
    Register Device (Get successful message)
    Sent Service Books (says they sent successfully every time, I never get a notice on BB)

    When I go to browser configurations in Options it is empty. When I go to Setup > Email it says there was a problem connecting to the server.

    Anyone have an idea what this could be?

    Thanks!
    12-26-08 09:27 PM
  2. CrackisWackBerryisNOT's Avatar
    It has to be a service book issue(just not your typical one) since you do NOT get the notice of the individual email account registrations from BIS. I would call VZW TECHNICAL SUPPORT ASAP.
    12-26-08 09:29 PM
  3. pmas's Avatar
    Right. VZW tech support. They will have you delete all your service books and resend them. First reinstall .75 so they are working with the same os as you.
    12-27-08 06:04 AM
  4. Crucial_Xtreme's Avatar
    Options>Advanced Options>Host Routing Table>Menu>Register Now. The resend the service books. After both of these steps both the browser and emails will return.
    12-27-08 07:25 AM
  5. giantfan30's Avatar
    to get your email back you have to send service books from the BIS page not the device
    12-27-08 07:53 AM
  6. drjay868's Avatar
    I had the same problem after my wipe and .83 install... Quick battery pull fixed it

    Posted from my CrackBerry at wapforums.crackberry.com
    12-27-08 07:58 AM
  7. minigts's Avatar
    Options>Advanced Options>Host Routing Table>Menu>Register Now. The resend the service books. After both of these steps both the browser and emails will return.
    Hey Crucial, I have been reading through tons of threads and really haven't found info on this part....Where is the option to send the Service Books? I keep seeing on BIS, but I am on a BES. I have DM installed. Is there some place there I need to send the service books? I get the impression you have to do the one part on the phone, but the other part is not.

    I'm trying to do this because I am having a backlight issue and supposedly this helps. Whenever I've done the phone part, I get an email that says I'm registered.
    02-05-09 02:01 PM
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