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Technically, the dust is under the glass and on top of the screen - so it obscures your view.
And - people with newer models have complained on Crackberry about this same phenomenon, so evidently it isn't fixed in the newer models.
Sorry, this is probably a stupid question, but what exactly does dust under the screen look like? Im having a hard time understanding how dust could get "under" the screen and still be visible? If it was under the screen, wouldn't this mean it was behind it?
I'm just trying to figure out what to be watching for. Also has this problem been fixed yet in the newest models? I just got my Storm a couple days ago.
Thanks everyone, PS. I Love the CrackBerry
!03-19-09 12:55 PM - unless RIM has finally made some manufacturing adjustments to "seal" the screen, the dust will keep on coming regardless how many replacements you go through. which is just a hassle imo. especially for people who've purchased apps that are locked to their PIN specifically, that means with each new replacement, you'd have to re-buy apps like quicklaunch.
the electric tape seal fix i mentioned prior works great for me, but i only recommend if you have some experience tinkering/dismantling electronics. it's really not rocket science.. jus requires some battle gloves with +2 dexterity. LOL
as for all you scaredy cats that are afraid to look inside your storm. i've read somewhere on CB that smartphones are for smart people. i concur.
03-19-09 02:01 PM - I simply call the Customer Service and select the options to get through to the BB Support people.
I explain I have dust between the glass and the screen and could they please send me a replacement. They send me a VZW Warranty replacement as this is a manufacturing defect, so you shouldn't need to go through your insurance.
Hope this helps!
03-19-09 02:48 PM - The Crackberry store has a nice feature that allows you to enter your device PIN number, so you don't have to repurchase Quick Launch etc.
If a Product I buy is not fit for the purpose for which it's sold, then I have it replaced. I do not pull it apart and void my warranty.
Now I may get sick and tired of doing this and end up with a Curve eventually, but I'm not quite there yet!
Unfortunately, I don't have +2 Dext on any gloves and I don't know an Enchanter that can do that one! So I'll stick with the replacements for now - but thanks for the info on the fix man - I appreciate it!
I do have +30 Smarts to helm though and I know my limitations when it comes to taking hardware apart - software is my background lol!
unless RIM has finally made some manufacturing adjustments to "seal" the screen, the dust will keep on coming regardless how many replacements you go through. which is just a hassle imo. especially for people who've purchased apps that are locked to their PIN specifically, that means with each new replacement, you'd have to re-buy apps like quicklaunch.
the electric tape seal fix i mentioned prior works great for me, but i only recommend if you have some experience tinkering/dismantling electronics. it's really not rocket science.. jus requires some battle gloves with +2 dexterity. LOL
as for all you scaredy cats that are afraid to look inside your storm. i've read somewhere on CB that smartphones are for smart people. i concur.Last edited by bbsean; 03-19-09 at 02:53 PM.
03-19-09 02:51 PM
