1. dan1668's Avatar
    Alright I was about to update to the 5.0 hybrid or whatever. Anyways when I was going to backup everything, but It will just come up saying it can't when It gets to the time zones and if i go to the advanced area, it can't do half of them. "Error backing up database(s)."

    I am running Smrtguard and that's the only thing I could think that could causing it to screw up.

    any thoughts?
    04-15-09 02:24 PM
  2. scolson1#CB's Avatar
    I had to learn this the hard way too. Just hit the BB button on the bottom and go to options. Then select cache operations. From there, just clear everything. Once everything is clear, try backing it up again. It should go through. Hope this helps. Good luck!
    04-15-09 02:29 PM
  3. dan1668's Avatar
    Nope its still happening.
    04-15-09 02:36 PM
  4. madisonjar's Avatar
    clear everything/.
    04-15-09 02:43 PM
  5. thetimster4's Avatar
    Hey thanks for the info on how to backup your info if you get an error backing up data. i had the same problem.
    04-15-09 02:45 PM
  6. dan1668's Avatar
    maybe im using the wrong thing, but yeah where exactly do u clear the cache options?
    04-15-09 02:59 PM
  7. gtstang462002's Avatar
    open your internet browser>menu button>options>cache operations and clear all of the cache there that will fix your backup issue.
    04-15-09 03:01 PM
  8. pkcable's Avatar
    You could sacrifice the databases it can't copy.
    04-15-09 03:01 PM
  9. foxymop702's Avatar
    i always have to go to my email folder and SMS folder, roll back several days and then delete everything prior (highlight the day, click BB menu, click "delete prior"). that always does the trick.
    04-15-09 03:03 PM
  10. dan1668's Avatar
    open your internet browser>menu button>options>cache operations and clear all of the cache there that will fix your backup issue.
    lmao XD wow yeah that worked.

    Can't believe that was the problem
    04-15-09 03:14 PM
  11. Kamilli0n's Avatar
    worked for me too...

    would never have guessed..thanks!
    04-16-09 09:46 AM
  12. deeman54's Avatar
    Yeah just go to you internet browser, hit the bb button and go to options, and clear everything in your cache.
    04-24-09 09:54 AM
  13. COHagan23's Avatar
    open your internet browser>menu button>options>cache operations and clear all of the cache there that will fix your backup issue.
    Count me as another satisfied customer - thanks for the info!
    04-30-09 07:26 PM
  14. madisonjar's Avatar
    You could sacrifice the databases it can't copy.
    now now lets not sacrifice anything on our dear berries
    04-30-09 08:07 PM
  15. djm1947's Avatar
    If clearing the cache on the phone does not work, then try also clearing it in DM using Back up/Restore>Advanced. I have seen when this works and clearing on the phone does not.
    04-30-09 08:15 PM
  16. Breezer23's Avatar
    I had the same issue man with beta 5.0 on my phone already. I'm trying to get it fixed
    04-30-09 10:09 PM
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