Not really sure if I ever could, but I updated my Storm with the latest release from Verizon and noticed a few changes to the ringtones, so I attempted to go in and change them, but it would not allow me to change anything.. When I hit Set Ring Tone/Alerts I get nothing and when I hit add new custom profile I get nothing as well.. Any ideas out there would be appreciated. Thanks
back up your device, and then options>security>general options>bb button>wipe handheld
then with DM go to backup/restore>advanced and only restore contacts, calendar and BBM. your ringtones should be on your memory card already. save them to a folder on your PC if your worried, but shouldn't be a reason to be.
then you can start from scratch. sounds like something in your ringtones/profiles got fubar'd