VZW doesn't do software updates on PDA's. Only on Verizon wap phones (Glyde, Dare). Blackbeery is getting $30.00 a month from you to use their secure servers, and you could try them first, considering that it's you desktop manager software and bb device that are malfunctioning.
Nobody had been able to answer my question, my Storm all sudden today after 24hrs on .75 my phone now says Sim Card Rejected. Why?
Posted from my CrackBerry at wapforums.crackberry.com
The sim card rejected is a known issue according to customer service adn they are working to resolve it. It should however not hinder the use of the phone with in the United States.
The same thing happened to me the other day. Took it into the Verizon store -- the tech department. They had me back up and running in less than an hour.