[dasouthards]

I updated my OS several days ago to the new release. Everything worked great until last night and suddenly I lost all data service (email and browser). I then registered my storm through the advanced options and also resent my service books. While I was doing this, the icon for my email disappeared (it is a vzw.blackberry.net account). I did a restore for data from desktop manager. This brought the email icon and my existing emails back, but I still cannot send or receive email. If I go to email setup it tells me that an email address does not currently exist for my device. Any suggestions on what may be wrong?

[Morf32]

Have you logged into BIS online from your PC and resent your service books that way? Try that.

[Accidental Post]

See my sig....

[dasouthards]

I sent the service books through BIS and I registered through the advanced options on the device.

I also just checked on the list of service books on the phone, and there are two service books listed for the email address I am having the problem with. Should I delete these and try to resend the books?

[Accidental Post]

No do a batt pull....

[dasouthards]

Still not working. If I go into the email account on the BB and hit the BB menu key, reconcile now is not even an option.

[Accidental Post]

What email acct the vzw one?
Can you get on the net with the browser?

[dasouthards]

Yes, the VZW email account. The browser is working fine. I just ran a diagnostics test and everything checked out except for the connection to the email address.

[Accidental Post]

I am assuming you are talking about the vzw address and not another one correct?

[dasouthards]

Yes, I am talking about the VZW account.

[Accidental Post]

OK I would go into options adv options service books and blow out the 2 verizon ones then go to the BIS and resend them......

[dasouthards]

OK, I'll give that a shot. Thanks for your help by the way...

[Accidental Post]

No problem let's get this thing fixed....

[dasouthards]

When I login to the BIS page, it prompts me to setup an email address for my device. I hit cancel and it takes me to the main page, but still says there are no email accounts configured for my device. Has VZW lost the connection between my email and device somehow?

[Accidental Post]

Awww you setup your email acct originally on the device correct....or do you have a new device (replacement)

[talarogue77]

I would call Verizon to make sure your email address is still associated with your pin.

[TheMiz]

Just what does Reconcile Now mean or do?

[dasouthards]

Called Verizon and the email address was not associated with my phone's PIN. A quick 5 minute fix. Thanks for the help.

[talarogue77]

Great to hear it
@TheMiz Reconcile Now does just that: it reconciles the emails on your device and on the server(i.e. you start off with 2unread msgs. you delete one and read the other. *reconcile now* if you check your email on the computer, it will reflect the samene read email/one deleted.

Called Verizon and the email address was not associated with my phone's PIN. A quick 5 minute fix. Thanks for the help.

[thaddeus8888]

I have the same problem with my 8350i. Sprint techs know nothing. They said that all I can do is create another email address. 300 people have that address, I don't want to do that can anyone help me please