[dmcuk]

Hi.

I'm trying to do a normal device backup but it errors saying:

"Error backing up databases"

It does this when the status bar says "CusomWordsCollection".

I've cleared this database and tried again but it errors again, same point.

Does anyone know what database comes next or can shed any light on what's gone wrong? Is there a log file somewhere that might indicate what the problem is?

Regards, David.

[jdk2]

In Desktop Manager > Backup and Restore > Advanced > clear the browser cache.

[dmcuk]

Superb, thank you, that's fixed it.

[TMcNasty]

thx jdk2...just happened to me as well and your advice was dead on!

[Tantrum]

Thank You
Helped me too.

[jeff210]

Thanks a bunch for posting that, a quick search last night fixed the same problem for me as well. Always amazed at the wealth of knowledge on these forums!

[alextse]

Thanks did it for my Bold too!

[NYGiants2008]

you could also go to brower on your phone and goo to BB button [7Dots] and click browser cache and clear all that stuff also

[djm1947]

you could also go to brower on your phone and goo to BB button [7Dots] and click browser cache and clear all that stuff also

sometimes clearing the cache on the phone does not correct the problem, while clearing it using DM does fix the problem.

[dmsfca]

Holy cow, you guys rock, advice is dead-on. I also couldn't clear it just on the phone, but in the Advanced it worked perfectly. Thank you!