| | 04-03-09, 10:32 AM Thread Author #1
To All the Verizon Customer Service Reps
I know this is long but please read:
Ok guys/ladies I need some help/advice. I got my storm on release date and I absolutely love it. But about 6-8 weeks ago I called and got a replacement due to a "dead" spot on my screen. And by "dead" I mean it didn't click that well. So I got the replacement and the new one didn't click any better. So, I called and told them that this one was just as bad and asked if they could send me another one. Well, I guess they didn't believe me or wasn't sure what the problem was so she asked me to take it to the store and have someone there look at it, and if they can confirm it was a real problem then they would send another one. And I told her that that's fine I can do that, but I don't know when it would be because I am a busy person and a trip to my Verizon store is never a quick one because it's always so busy there. And she said that's fine she'll note my account so that they won't charge me for the phone after the 10 day period. She said she would give me a couple more weeks and give me a call back to check on me. (And let me make it clear that she was extremely nice and very helpful.) So me not knowing when I could take it to Verizon I took it upon myself to fix the screen. I simply loosened the screws on the back and viola problem fixed. So, I kind of forgot about my problem and carried on as usual. A couple of weeks passed and I came across the replacement phone one day when I was cleaning up my office. I honestly forgot all about it. I noticed that I haven't been billed for it yet so I thought that Verizon either forgot about it or just decided to let it count as a buy one get one since I have been a loyal customer with five lines for the last 6 years. So I gave it a couple more weeks and still no charge for the phone. So I then got curious and wanted to see if it would work on my wife's line. I get online and activate it and sure enough no problems whatsoever. So that led me to further believe that Verizon just wanted me to have it. So I went and bought a battery and memory card. And my wife continued to use it. So, 2-3 weeks later I check my account online and I noticed that I owe about $550 more than usual. Well I called and explained to them everything I just said and asked if they could just count it as a "buy one get one" since I am a loyal customer or at least come down on the price. And the gentleman understood everything and didn't blame more for trying. So he put me on hold to see what he could work out with his supervisor. He came back with $100 dollars off. I said I appreciate it but no thank you. Then he said $150 off. And again thanks but no thanks. Then he said $200 off for a total of $300. And again I told him I really appreciate it but I'll just send it back and he said that would be fine. So I was about to pack up the phone and realized I could keep the battery and 8 gig card. So I thought that maybe they weren't factoring that in when they were coming off the price. So I'm giving this one last ditch effort to anyone that could help me. All I need to pay for is the phone. No charger, battery, or memory card. So if any of you reps out there want to help a fellow Storm user out, then please let me know how I can contact you. Or if you think $300 is the best they can do then just give it to me straight. But I'm hoping it could count as the buy one get one...fingers crossed. And thanks so much to anyone who read this entire post!