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I just wanted to share a little thought...back on Nov. 15, I decided to pre-order the storm from BB. I know, some people would say that I'm nuts and I should have gotten it from a Verizon store
...true...but...when i bought it from BB, I also purchased their "Black Tie Warranty", for $9.99 a month. Why, because if the phone stops working or malfuctions, or even gets scratched or falls on the floor, BB will replace it with a brand new unit!
I know $9.99 a month is alot, but after having about six storms, its well worth it! The verizon store or tech support will not being sending out new phones any more, after jan. 15. So, if you drop it, you won't get a "new" replacement in the box, plus you'd probably have to pay for it! With BB, I get a new in the box! The only time they do not replace the phone with a brand new one is if I get it wet or it gets stolen! I thought that would be worth it! I just thought I would share this experience with you guys!01-13-09 08:33 AM - I'm not getting rooked. Your "total equipment plan" is through ASURION INSURANCE. If verizon determines that the handset is defective, then you must file a claim to Asurion. Once the claim is filed, then you will get your replacement handset, or should I say "REFURBISHED", in two or three days. With BB plan, you get a "NEW", in the box, handset that same day. Its not same...check your policy.01-13-09 09:23 AM
- We know this...the point I was trying to make was...that with BB, you get a N E W P H O N E, not a R E F U R B I S H E D one. No one covers from lost, stolen, or damged liquids. How many people lose there phone...maybe 30%. How many people have there phone stolen, may be 10%. How many people have device problems and or drop it, and gets scratched, 60%. All I was saying was, BB gives a good protection plan, in my opinion, just better that verizons Asurion.
01-13-09 09:27 AM - The bottom line is that if you actually have returned 5 phones, then what they used was your 30 day money back guarantee, not the black tie plan. Sorry to burst your bubble, but someone has to do it and it's better to get it done here than standing in line at BB with your precious Storm in hand and no where else to go.Well I've returned 6 there and they check the phone for the problem that I told them it had. Then they go in the drawer and get a new one. Never had a refurbished one, sorry.
And as I said, good luck to you, because if you have returned 5 phones already, then you are definitely on the department manager's radar, and it's only a matter of time until you are cut off. Yes, there is a provision in the fine print for that too.
I was actually in my local BB last night and I overheard one of the BBM reps telling a prospective Storm buyer to wait because the phone was released too early and they were getting a lot of returns. So probably the only reason they are being as lenient on you as you say they have been is due to the fact that they know the phone has problems.
Going forward, I would approach the situation very carefully if I were you.
Take if from someone who is older, wiser and has the electronics to prove it.01-13-09 10:18 AM
