Help - my custom contact notification tone change back to default

[mellowberry]

Hi everyone,

I'm having some trouble with my BB. So yesterday I changed some of my contacts’ notification tones and it worked, I heard a different tone when different contacts send me a text. Today when the contact I changed sent a text, I heard the default notification tone. Does any know how to fix this problem?


Thanks

[Tõnis]

Is your encryption on, and was your phone password locked when the text came in? If encryption is on, contacts are encrypted, and your phone is locked, custom notifications won't work. You have to make sure contacts/address book is not encrypted if you want custom alerts to work when your phone is password locked.

But I hope this isn't a different problem I remember vaguely reading about ... Something about custom ringtones for texts. I myself am aware of one bug when setting custom vibration alerts for specific contacts. It refuses to accept a custom tactile alert set for "active profile" and always reverts to "in holster."