09-21-16 08:38 PM
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  1. CrackBerry Question's Avatar
    CrackBerry Question
    My Blackberry Q5 is neither off nor on. All the device is doing is flashing the word "Blackberry" on the screen. I can't get it to do anything else. I have tried taking the SIM in and out, I have tried pressing the On/Off button, and I have tried pressing the On/Off button and the volume button simultaneously.
    04-12-16 08:43 AM
  2. JWWDUKE's Avatar
    JWWDUKE
    Try holding both the vol up and vol down buttons down at the same time. After approximately 15-20 seconds, it should start the reboot process and you can let go of the buttons.

    It sounds like you have a real problem if it is stuck in reboot though.

    Good luck.

    Posted via CB10
  3. JWWDUKE's Avatar
    JWWDUKE
    Try holding both the vol up and vol down buttons down at the same time. After approximately 15-20 seconds, it should start the reboot process and you can let go of the buttons.

    It sounds like you have a real problem if it is stuck in reboot though.

    Good luck.

    Posted via CB10
    04-12-16 08:48 AM
  4. mitchy_mitch's Avatar
    mitchy_mitch
    I'm having the same problem. I'm hoping a new battery will fix it

    Posted via CB10
    09-21-16 08:38 PM
« Best way to back up sim contacts | Buying a Q5 »

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