1. metekner's Avatar
    As the title says. Both my wife's and my Q5's that we bought directly from BB were added to our accounts and worked fine up until this morning. Now when I go to settings , it says my Virgin sim card is not compatible. I talked to Virgin and was told my phone was not unlocked by BB and that I have to get BB to unlock my phone. I asked why it worked for two weeks and was told I was just lucky.
    Any idea how I can get my phones working<
    04-18-14 09:43 AM
  2. erwinfr's Avatar
    Get a new simcard. I had the same after one of the BlackBerry os updates.

    Posted via CB10
    04-18-14 09:47 AM
  3. metekner's Avatar
    Thanks, for the reply even if it is not what I wanted to hear, lol.
    04-18-14 09:52 AM
  4. pacman84's Avatar
    If you have a sim card from another carrier, I'd recommend this, it worked for me on at&t:
    Reboot your phone.
    See if the issue persists.
    If it does, turn phone completely off.
    Insert other sim card.
    Boot phone completely and let sit for about 20 minutes. Setup anything that needs to be set up.
    Turn phone completely off and insert Vrigin sim card.
    Turn phone on and see if it is working now.

    On the Q5 you might even try to switch sim cards while the phone is running but I would not recommend that.
    Good luck!
    -pac
    04-18-14 11:33 AM
  5. 2speedy4u's Avatar
    My wife's virgin q5 did the same thing yesterday. I took the sim card out and reinserted and now it works fine.

    Posted via CB10
    04-19-14 09:25 PM

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