- CrackBerry Abuser
- 181 Posts
Woke up this morning, all email and notifications gone in the hub. BBM working on multiple devices..
Strange, only on the Q10, I woke this morning to discover all or most of my email completely vanished on the Q10 I have, and at the same time, strange, but BBM with the SAME ID is working on all three of my devices at the same time with three different PINs on my Q10, Zed 10, and Z30.
Strange, but curious as to why that happened on the Q10, and today, equally that BBM with three different PINs on three different devices with the SAME ID is working gold. Usually, I've had to 'switch' devices to bring in or use BBM.
But the Q10 email and notifications baffles me. Last night, somewhere along the line I think too (which may have something to do with this), I used the pinch gesture to see all unread email and may have hit 'mark prior read'. Is there a way to do that on the Q10?
Lastly, I decided to wipe my machine and start fresh and in configuring my email, all of the email are on the servers with a three different accounts, but nothing came in on the Q10 save for a few new ones, hit and miss...
Crazy BlackBerry day... Anyone experiencing similar issues and resolutions, I would be grateful to hear...
- 05-21-14, 04:48 PM #2
Yes, you probably hit "Delete all prior" by mistake.
Instead of clicking/holding a single message, you click/hold on the date separator.
Unfortunately the delete icon looks similiar to the one for a single message, and people sometimes miss the warning text when they're doing a bunch of deletions in a row.
- 05-21-14, 11:38 PM #5
- CrackBerry Addict
05-22-14, 12:39 AM #6
- 532 Posts
My emails of about 3 months are also gone. Got my Q10 last Feb and yesterday when I was searching something from my mails, they're missing. Some sent items on one of my email was there. Does it auto-delete when the memory is low? I still have 800mb free but the phone will warn me that I already have low memory space. This is similar to my old Curve that auto deletes when near full memory.
- 05-22-14, 08:43 AM #8
No it does not delete anything automatically by design. That would be a pretty outrageous design principle.
First thing to check is take Hub out of "conversation" mode and put it in individual message display mode.
And then we need to work back methodically to before you noticed "missing" messages and try to identify changes or actions that occurred around that time. Restarts, battery pulls, message events, other clients accessing the same account, possible heartbleed/password compromise, etc etc.
If you have a good email provider they can pull logs and see what they saw on the server side. But if you want to do that you'll need to contact them right away, most email providers purge logs fairly frequently.
- CrackBerry Abuser
- 181 Posts
No one will believe this, but if multiple phones are within 5 feet or closer with each other, I was able to use BBM on multiple devices with the same BlackBerry ID. Then I took the multiple devices and placed them into different rooms, and after about 5 minutes or so, two out of the three waned and faded when CLOSED. That is to say that my Zed 10 and Z30 were placed in different rooms, both devices, and whichever device was the farthest from the original BlackBerry ID host, left the first from the original Q10, then the second, and finally, no BBM on the Z's, and the Q10 still going. Amazing... Tried this twice and still worked. Another thing was that if BBM is closed on the subsequent devices and not active screened, it will go..
- CrackBerry Master
05-23-14, 01:54 PM #12
- 1,324 Posts
Then I took the multiple devices and placed them into different rooms, and after about 5 minutes or so, two out of the three waned and faded when CLOSED.
That is to say that my Zed 10 and Z30 were placed in different rooms, both devices, and whichever device was the farthest from the original BlackBerry ID host, left the first from the original Q10, then the second, and finally, no BBM on the Z's, and the Q10 still going. Amazing... Tried this twice and still worked. Another thing was that if BBM is closed on the subsequent devices and not active screened, it will go..
Posted via CB10
- 05-23-14, 07:28 PM #13
Hammered out with my White Q10
- 05-23-14, 09:34 PM #14
I said it at the time and I'll say it again: data corruption.
Which is why I rant sometimes about people doing battery-pulls, because I think it's probably a contributing factor.
There may also be some weaknesses in the OS that contribute to it, but random user accounts are never going to contribute much to solving such subtle technical matters. That takes detailed, highly-managed and documented testing, in the field as well as in the laboratory.
As stated previously, BlackBerry has been contacted about these accounts and they could not replicate the scenario in their internal lab.
- 06-22-14, 03:37 PM #16
I kinda thought that was happening, but now I know for certain that a lot of my emails have simply vanished from the hub. I know they still exist on the serverd because I see them when I log in on my computer.
What a pissoff
@BruvvaPete :Channel: C0012176F. Live well
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