1. CrackBerry Question's Avatar
    Hi,

    my phone is unusable after the last update OS 10, the problem is that when it restarts, it erases all the data and displays the screen as if it has just updated,

    can you please advise on this issue,

    many thanks in advance.
    07-14-16 08:32 PM
  2. goku_vegeta's Avatar
    Hi,

    my phone is unusable after the last update OS 10, the problem is that when it restarts, it erases all the data and displays the screen as if it has just updated,

    can you please advise on this issue,

    many thanks in advance.
    Hello!

    Have you tried doing a security wipe by any chance?

    This is how a security wipe is done on any BlackBerry 10 device,

    How to do a Security Wipe (factory reset) the BlackBerry Z10 | CrackBerry.com
    07-14-16 08:50 PM

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