1. elron24's Avatar
    Hi, I hope you guys can help me with this. My Q10's letter H wasn't working and it's a pain to find a repair center here in the Philippines that can fix BB's. Found one and he fixed the problem. However, after the repair, after a day, my Q10 froze and when I restarted it, an error message showed up: "www.bberror.com/bb10-0015"

    Googled the error and found a site that can fix this problem, a reload. However, my phone is plugged in it for almost a day and the BB Link is still stuck halfway in "Loading System Software"

    Any help that can solve this problem would be gratefully appreciated.

    Thank you.
    07-17-15 11:33 AM
  2. conite's Avatar
    You have a fatal file system error.

    Download the latest autoloader for your device to your PC. Unzip it. Plug your phone in, and run it. You will have to set up your phone from scratch - like you just took it out of the box.

    https://drive.bitcasa.com/send/6tMMp...K2KeGnmvMO4WQ/

    Z30STA100-5/10.3.2.2339
    07-17-15 11:40 AM
  3. elron24's Avatar
    Will try this now. Thanks so much conite.
    07-17-15 12:49 PM
  4. elron24's Avatar
    I already downloaded the file, run the application and connected the phone. But it only has red blinks, 1 and 4 flashes.
    07-17-15 05:01 PM
  5. conite's Avatar
    I already downloaded the file, run the application and connected the phone. But it only has red blinks, 1 and 4 flashes.
    Did it go through the process, or is it stuck on connecting to your device?

    If the latter, just keep trying. Run the autoloader and try power cycling the device while it's trying to connect.

    Z30STA100-5/10.3.2.2339
    07-18-15 02:10 AM
  6. JAS0NB0URNE's Avatar
    Try this if you need help running that autoloader:

    http://forums.crackberry.com/showthread.php?t=927076

    Posted with my  Classic
    07-18-15 03:55 AM
  7. elron24's Avatar
    The autoloader is not working, at first it will recognize the phone (I reset it first before plugging it in), then upon entering my password, it won't go on because the phone will just flash the red light again, 1 and 4 flashes. I'll get a Passport this September, for the mean time I'll be using my 9900. Thanks for the help guys.
    07-25-15 07:17 AM
  8. JAS0NB0URNE's Avatar
    The autoloader is not working, at first it will recognize the phone (I reset it first before plugging it in), then upon entering my password, it won't go on because the phone will just flash the red light again, 1 and 4 flashes. I'll get a Passport this September, for the mean time I'll be using my 9900. Thanks for the help guys.
    Do you have Link open when running the autoloader?

    Posted with my  Classic
    07-25-15 07:24 AM
  9. elron24's Avatar
    Do you have Link open when running the autoloader?

    Posted with my  Classic
    I tried it too. Still not working.
    07-25-15 07:45 AM

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