[antonio akut]

am a newbie in this forum i don't know where to look for answers so i posted this, i have a bbm q10 unlocked definitely have it checked from a network provider running software 10.2.1.176, my q10 only accepts 1 network provider have tried another 3 providers and keeps saying SIMCARD NOT DETECTED have wiped q10 twice and still the same. please help i don't want to move to another provider if i can.

many thank's
anto

[wyleybuster]

While it may be unlocked the phone may not be supported by your carrier. I had this issue with a Z10 I purchased off Amazon. It wound up being a UK version, I'm in the US, and while the phone detected my SIM it wouldn't work at all. Had to send it back.

[antonio akut]

i was wondering that because the 3 other sims worked on my other phone.

thank's a mil for a quick reply

[arlene_t]

Pehaps the frequency is not compatible with your carrier?

Posted via the Amazing Q10 10.2.0.415

[Benjamin_NYC]

Pehaps the frequency is not compatible with your carrier?

Posted via the Amazing Q10 10.2.0.415

What frequency?

Posted via CB10

[antonio akut]

have asked my carrier they have no answer, and they are blaming the phone.

[MiSsY_]

have asked my carrier they have no answer, and they are blaming the phone.

You can check on the actual device if it's locked or not.

Go to your settings, security and privacy and then sim card
They should all say unlocked

Posted via CB10 from my Z30

[antonio akut]

yup it's unlocked...... many thank's to all for the reply have moved to another provider.
have a bountiful New Year!!!.....