1. ice0's Avatar
    Hi everyone!

    I just bought this phone Q10. I can't recall what I've done to it when I first got it. But I don't think I did 'format' it. Somehow, it now can't proceed to the main screen but only remains at the 'bb' icon and percentage. When I connect to the power source, It finally went into the main screen. But whenever I press into ''settings'', can't access. So what I can do? please help me...

    thank you very much.
    01-28-14 10:45 PM
  2. anon721037's Avatar
    Hi everyone!

    I just bought this phone Q10. I can't recall what I've done to it when I first got it. But I don't think I did 'format' it. Somehow, it now can't proceed to the main screen but only remains at the 'bb' icon and percentage. When I connect to the power source, It finally went into the main screen. But whenever I press into ''settings'', can't access. So what I can do? please help me...

    thank you very much.
    Try a hard reset by holding down the volume up and down buttons until you see the blue loading screen, and maybe reload the software if you get it does not get it going.
    01-28-14 11:05 PM
  3. ice0's Avatar
    Try a hard reset by holding down the volume up and down buttons until you see the blue loading screen, and maybe reload the software if you get it does not get it going.
    hold down the volumes with the phone on or off ? thank you. I tried using the bb link but I m not sure if the software is too outdated, or my phone is critical. I cant ''reload device software" .

    Thank you for your reply anyway.
    01-28-14 11:19 PM
  4. anon721037's Avatar
    Power on.

    Posted with the almighty Z30 using 10.2.1.1925
    01-29-14 08:07 AM
  5. ice0's Avatar
    Try a hard reset by holding down the volume up and down buttons until you see the blue loading screen, and maybe reload the software if you get it does not get it going.
    tried. but it just restarted, blue screen didn't appear
    01-29-14 09:35 AM

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