07-08-13 02:11 PM
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  1. jedesouza's Avatar
    jedesouza
    I just bought a Blackberry Q10. I pout in the sim and memory card. i turned it on and started the setup wozard. I chose the language, country and loged on to my wifi network (wich has internet conection). After the wifii cionection aquires ip address and says "cinected", i swip to the left and it gives me an error that says "unable to cionnect to the network. please try changing your settings". When i click on the settings button it takes me back to WIFDII NETWORKS and shows my current network and sais CONECTED TO TORTUGA (Tortuga is the name of my home wifii network. I am in a loop and can't continue to do the setup.
    07-06-13 04:46 PM
  2. howarmat's Avatar
    howarmat
    is the SIM activated already?
    07-06-13 04:50 PM
  3. jedesouza's Avatar
    jedesouza
    Yes. I just got back from the mobile company with the new micro sim. i had to change it because my Bold6 sim card was bigger and did'nt fit. Could it be that the sim card is not working ?
    07-06-13 05:00 PM
  4. o4liberty's Avatar
    o4liberty
    I would try a battery pull to see if that helps.

    Posted via CB10
    07-06-13 05:03 PM
  5. jedesouza's Avatar
    jedesouza
    i did and it didn't work
    07-06-13 05:16 PM
  6. raremage's Avatar
    raremage
    Originally Posted by jedesouza
    Yes. I just got back from the mobile company with the new micro sim. i had to change it because my Bold6 sim card was bigger and did'nt fit. Could it be that the sim card is not working ?
    Make sure they activated with a standard smartphone data plan (LTE or 3G) rather than a legacy BIS / BES plan.

    Posted via CB10
    07-06-13 05:21 PM
  7. jedesouza's Avatar
    jedesouza
    I just called the mobile company and they say that they are having trouble with ther data service. so i guess that should be the problem. i will wait an hour and see if it works. i will come back to you later. thanks
    07-06-13 05:38 PM
  8. jedesouza's Avatar
    jedesouza
    My SIM card was not working and i got a new one and now it is working. But I have another problem. I am trying to do the device sitch with the Desktop manager and it does not read my new Q10. i got a message that the DTM does not support the Q10. How can I do the device swicth?
    07-08-13 10:18 AM
  9. Bla1ze's Avatar
    Bla1ze
    CB OG
    Originally Posted by jedesouza
    My SIM card was not working and i got a new one and now it is working. But I have another problem. I am trying to do the device sitch with the Desktop manager and it does not read my new Q10. i got a message that the DTM does not support the Q10. How can I do the device swicth?
    You have to start it using BlackBerry Link.

    jedesouza likes this.
    07-08-13 10:22 AM
  10. jedesouza's Avatar
    jedesouza
    How do I change my whatsapp from my old device (bold6) to the new one (Q10)? When I do the whatsapp setup, in the part where the sistem does the SMS verification, I am getting an error and it says to try again in one minute. Then when i try again to do the voice verification, it gives ny an error again
    07-08-13 02:11 PM
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