06-16-13 11:29 PM
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  1. paxtonbt's Avatar
    Just got my Q10. It is so dim that I'm thinking about returning it. Can barely use the phone. Worried that if I bring this back to Verizon it won't be returnable, but I'm saddened that an OS fix will probably never happen. My battery life is amazing, but what's the point when I'm not even interested in using the phone? I don't want to squint. My Bold 9930, at 10%, is brighter than my Q10 at 100%. See attached. I took these photos with my Playbook. The last two images are against an old Sony Bravia LCD panel.

    Q10 Screen Brightness? Too Dim!!-img_00000009.jpgQ10 Screen Brightness? Too Dim!!-img_00000008.jpgQ10 Screen Brightness? Too Dim!!-img_00000007.jpgQ10 Screen Brightness? Too Dim!!-img_00000010.jpgQ10 Screen Brightness? Too Dim!!-img_00000012.jpg
    Last edited by paxtonbt; 06-15-13 at 02:57 AM.
    06-15-13 12:01 AM
  2. thecurryman's Avatar
    That is really weird, my Q10 at half brightness is very bright! I think you should exchange it! Go to a vzw store nd compare to either the demo model or someone else's and see if it's the same or not

    Posted via CB10
    06-15-13 12:04 AM
  3. 23rharris's Avatar
    My Q10 brightness too is a very bright especially at night time ... might need to compare your phone to another one to see if your display is defective

    Posted via CB10
    06-15-13 12:27 AM
  4. Dave Bourque's Avatar
    That doesn't look right.

    Sent from my BB10 smartphone.
    06-15-13 12:31 AM
  5. paxtonbt's Avatar
    That's an understatement. I'm so upset about this, the keyboard is so perfect, the OS so fluid.. I'm doing a factory reset "data wipe" in the hopes of seeing a difference, but it's doubtable.
    06-15-13 12:35 AM
  6. Aljean Thein's Avatar
    Mine is pretty darn bright when set to the lowest brightness on my Q10. The 9900 lowest brightness is a bit brighter than the Q10, which im fine with. I hated the lowest birghtness on my 9900 cause i cant text during a movie with the screen being so damn bright.
    06-15-13 01:39 AM
  7. najiabinader's Avatar
    Go exchange ur phone. I'm sure it's a defect.

    Posted via CB10 from my Q10
    06-15-13 02:42 AM
  8. paxtonbt's Avatar
    Did a factory reset, and there's no change.

    I want to believe it's a manufacturing defect, but from the looks of different studies that show the Q10 having 78% lower brightness than iPhone 5, I don't know what to think. There are countless threads from others with the same problems. A BlackBerry "Technical Advisor" has stated that this is a hardware design characteristic Screen brightness - am I the only crazy one that t... - BlackBerry Support Community Forums and that it cannot be changed, even in an OS update.
    06-15-13 02:47 AM
  9. paxtonbt's Avatar
    I'd really like to see some comparison photos from you guys who claim to have bright Q10 devices. I just don't believe you. Professional reviews and studies show, pretty clearly, that the Q10 is the dimmest device on the market.
    06-15-13 02:51 AM
  10. buu511's Avatar
    The Q10 is definitely a lot dimmer than an iPhone 5. I have both and the difference is huge. The Q10 has an AMOLED display so it being dimmer is only natural. I the downside is the readability in direct sunlight. But the upside are the great contrasts and deep blacks.

    If you think it is too dim in sunlight then you have to give it up.

    Sent from my Q10
    06-15-13 03:00 AM
  11. paxtonbt's Avatar
    No, there is something seriously wrong here. The BlackBerry Q10 is supposed to have a Super AMOLED screen. The Nokia Lumia 928 has an AMOLED screen. The 928 easily outshines the Q10 by five times, yet the Super AMOLED is theoretically supposed to be brighter.

    BlackBerry has clearly done something to inhibit user control of auto-dimming brightness functions. I see very, very little difference between the lowest and highest brightness settings. This means that the hardware isn't being utilized to its potential.
    Bure03 likes this.
    06-15-13 03:06 AM
  12. ckrusen66's Avatar
    It looks like your shots were taken in a very dim enviroment where the q will be dimming the screen most. Try shooting them in a brighter area and I think you would get a more even result. I agree the fact we can't turn off auto-dim is annoying but have gotten use to it for the most part.
    06-15-13 03:20 AM
  13. Masahiro's Avatar
    BlackBerry has clearly done something to inhibit user control of auto-dimming brightness functions. I see very, very little difference between the lowest and highest brightness settings. This means that the hardware isn't being utilized to its potential.
    Or it's just a defective device as has been mentioned already.
    06-15-13 03:23 AM
  14. paxtonbt's Avatar
    These photos were to highlight the differences in brightness (it's night here at the moment). I noticed the differences most clearly earlier today, during the day. The 9930 does an auto contrast compensation in bright sunlight which makes reading very easy, but the Q10 does not. Reading was impossible in the sun. I didn't expect to see such a difference in a dark environment, but sure enough, the photos highlight what I'm seeing. I don't like it, and I know I don't like it.

    Challenge: prove that your Q10 performs better than mine. I'd like to see your comparisons.
    06-15-13 03:27 AM
  15. SpencerNSO's Avatar
    I have no problems with the brightness on my Q10 regardless of the auto dim feature. As many others have stated, it looks like you have a defective phone. Return it.
    06-15-13 03:52 AM
  16. Dave Bourque's Avatar
    Stop wasting time and go get it exchanged...

    Sent from my BB10 smartphone.
    06-15-13 01:04 PM
  17. so crow's Avatar
    Nothing wrong with my device screen brightness.

    Posted via CB10
    06-15-13 01:07 PM
  18. HITcards's Avatar
    While it does seem that paxton's device is abnormally extreme, I will agree with him that the screen is definitely not as bright, especially in direct sunlight. Being someone who walks to work, that is a major disappointment, especially if it is true that Blackberry is limiting the device's actual capabilities.
    paxtonbt and scorpiogb like this.
    06-15-13 01:07 PM
  19. paxtonbt's Avatar
    Will be going into VZW soon to compare with the demo units and try to replace it. To those that say your screen brightness is great, please post photos showing this!

    Posted via CB10
    southlander and BullGuard8 like this.
    06-15-13 01:39 PM
  20. paxtonbt's Avatar
    Also, when you all say your brightness is "fine" or "great," please be honest with an objective response as well. Tell us if it's actually "dim" or "bright" in comparison to other devices.

    The fact remains: if the phone's maximum brightness is objectively dim in comparison to other devices, BlackBerry should implement a software method to boost it to the current maximum brightness standard (iPhone 5, etc). The slider will still be there to dim it down to those dark levels that you prefer. They should satisfy all of their customers, not the few who are only using their Q10 in movie theatres, scared of getting caught.

    Personally, I want my Q10 to be as bright as my 9930. I spent nearly 2 years with it, why cripple the brightness from what it once was?
    06-15-13 02:18 PM
  21. carter17's Avatar
    It changes the brightness on its own no matter what u have it set to. But I do understand it's not super bright but at the same time it does not hurt my eyes as bad especially while I'm in bed at night. It works fine out doors for me so I don't really care I can see just fine

    Posted via CB10
    hausaufgaga likes this.
    06-15-13 02:24 PM
  22. 20degrees's Avatar
    My T-Mobile Q10 has a nice bright screen. I leave it at half and can view it better in direct sunlight than my nexus 4.



    Posted via CB10
    06-15-13 02:28 PM
  23. paxtonbt's Avatar
    I just went to Verizon Wireless and compared my Q10 to the display model. They had equal brightness, equal brightness settings. Looking at them side-by-side with the same background and same apps, same settings screens... exactly the same dim screens. Man, these screens are dim.

    Obviously I didn't try to return my device, I would look like a fool to those salespeople.

    It's a sad day when "sacrifices" have to be made. There is simply no other device that would offer the same user experience. I guess I will have to be forced to squint for the next 2 years or praying that BlackBerry will release an OS update to fix this issue.

    Posted via CB10 on my BlackBerry Q10
    06-15-13 04:38 PM
  24. scorpiogb's Avatar
    ... perhaps Blackberry didn't want Bad Reviews about battery life in the first months... I hope they change it with a sw update. I don't think it is a question of the display. otherwise they had installed the worst screen they get from the worlwide market.

    Posted via CB10
    06-15-13 04:45 PM
  25. scorpiogb's Avatar
    ... and by the way: couldn't ask Kevin Blackberry for us? I think he knows the "knowing" People at Blackberry. I think it is not only the problem of a few People, If i read many posts.

    Posted via CB10
    06-15-13 04:53 PM
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