Posted via CB10
I just spent hours with my new Q10 trying to get my Outlook contacts & calendar to sync through BB link. I had the exact same problem as the OP. kept telling me to up date my OS to the same one I already had, and the sync kept failing.
Then I read through all the posts here, and decided to uninstall both BBDM and BB Link. Then I reinstalled BB link. Voila! All my contacts are downloaded! Lots of duplications on the calendar though.
I also found all my FB friends in my address book. I did NOT want that, so I had to delete them one by one. That was a pain. THEN I remembered that there was a thread about a setting to stop FB contacts from coming in. Unfortunately I signed in to FB right away & forgot to do that.
There is a learning curve to this phone, but THANK YOU Crackberry for all the advice I can find here!
I download d the newest Link 22.214.171.124 yesterday ( had .26 on it previously with no issues) and with first 2-way sync I got duplicate copies of contacts (some had 4-5) in both outlook 2007 and my Q10! It seems its linking other contacts otherwizs it seems it would duplicate all the contacts, but it doesn't- just maybe 50 or so. Anyone have any ideas? Any help would be appreciated. Please note that I use Outlook 2007 for my primary email client and calendar/contacts but I do have an Outlook.com account for some other business and it has contacts as well. As always, any help is really appreciated. BTW, I never noticed this with the Link version 126.96.36.199. Thanks!!!
UPDATE: 1100 contacts takes a while to sort through. Only maybe 50-75 had duplicates and triplicates but I read what seems to be a secret on the (what else) "Help" app under troubleshooting. It seems that when you sync your contacts (and calendar) it automatically syncs with "All" of your different contact apps, i.e. Facebook, Gmail, Outlook.com, OUTLOOK 2007/2010, LinkendIn, Twitter, etc. So if a contact is your contact in any or all of these apps, it creates duplicate contacts in both your device and your PC. HOWEVER--there is a way to "link" them all together. Start by "turning on" all of your contact sources on the Contact application>top settings gear. Then open up your contacts like normal (remember that all these have to be turned on or you'll end up repeating again) and slowly go through each one of the contacts. When you do find a dupicate, tap on the contact (hold down for a min) and you'll have the side menu come up. On the side menu is a box with a check mark in it> click on the checkmark box and then on each of the duplicate or triplicate contacts and they will highlight. Then in the same menu, click on the top person with the "sideways bowtie" looking icon and it will link your duplicate contacts together. Read about it in the "HELP" icon on your home screen under contacts>trouble shooting>duplicates.
Now, I'm going to go through my Outlook contacts and delete or remove the ones I don't need and duplicates, and then the big test-----resync and see what happens--and then report back.
I sure hope this helps others and me with this issue. Thanks for reading and I would like to hear comments back please.
It Worked! After following the steps above, I took the plunge with nothing but faith and did a calendar and contact sync using the new 188.8.131.52 Link and the system outlined above.
The sync went flawlessly with only one instance where the warning box came up (just like its supposed to) to warn me that a few contacts were going to be deleted from my contacts on my PC/Outlook 2007. There were about 10 and after looking at them, I clicked continue and bingo, everything synced as its supposed to with NO duplicates. The only odd thing is that one of the contacts was the Burbank Hilton Hotel (now a Marriott but left it as Burbank) was one that was deleted from my PC, but if I type in the Outlook 2007 search box for it, it magically appears and it still does show in my device contacts, so no idea where it is in the PC contact list but if I need it, I can do a search again. That said it was a leap of faith and some good old ask for directions reading but the problem seems to be solved.
I am going to make an outline of the steps as I've seen it all over the forums, and post it for others that may need it as they are suffering throught it as well. Thanks and good luck!
Has anyone performed the two-way syncing with Outlook 2013? Does it work? Any issues?
Just to add - I am using a Mac, running Outlook 2011 (desktop client) version 14.3.5 - and there doesn't seem any way of being able to sync anything from Mac Outlook to the Q10 using BlackBerry link.
The Q10 will sync with the Mac's address book - but doesn't seem to want to do anything with Outlook.
That was exactly the same as on my 8800 running the older BlackBerry Desktop Manager (BBDM) software.
The MAC address book is the native app and its properly retrieving the information from sync services.
With MAC it's never a direct sync between the program and the BlackBerry.
Is Sync Services turn on for Outlook?
Posted via CB10
I have had a number of issues - "sync not successful"; sync button greyed out, "Unable to communicate with device" and finally broke down and phoned tech support at Blackberry - 877-255-2377. Turned out to be my virus software interference, and a wonderfully patient tech support person found this after 2 hours of support time, and cost me nothing (maybe luck, but would have been worth paying for anyway!). Both calendar and contacts sync directly via USB cable to and from my laptop / Q10 very easily now. For those who are frustrated beyond belief, as I was, call your Cell Service Provider (BB told me to do this first so they would not have to charge me), or call BB direct to resolve your problem. I am now a happy Q10 user.
Agreed, and it looks they are paying for it dearly...
When I upgraded to Outlook 2013 my BB 9900 Bold could no longer synchronize through the BB Desktop Software. I read some blogs seeking for a solution and someone mentioned their success with Companion Link software. I tried it and it worked for me. Now I can sync my BB 9900 with Outlook 2013. One license costs $49.95 and they give you a 14 day trial period. I decided to buy it.
The synch does NOT work.
Phone is great but the Link is useless dogfood.
I have spent hours trying to do basics....the screen is too big and icons are inaccesible.
The sync never works.
It is worse than annoying....BB linj is usless.
I have a BB Bold 9930 and Outlook 2013 and have managed to sync with a cable, as I did for previous phones and Outlook versions. One thing you might try is check that your recurring calendar entries DO NOT have this in the recurrence pattern: FREQ=YEARLY;COUNT=1;BYMONTH=11. Instead, it should say, 'every November 23'. BB would not sync these. I had to open each appointment, click on recurrence and change to 'no end date'.
I am hoping that the BB Q10 will be able to sync this way--am waiting to read that it works before I give up my Bold!
I wasted my money buying both the Z10 and Q10 they are not as good as the old BBs. Cannot SYNC with USB as old phones by default they go wireless. I am distressed perhaps that is the main reason the phones are not selling. RIM has followed the windows phone maker. Same thing with the windows Nokia which I threw away I was so disgusted.
I've had no issues with curren BlackBerry link and my Q10 and I'm running a leaked os.Syncing is awesome and dejaoffice, companionlink all work great together.
Posted in CB forums and on Bbos leak 10.2.1047
The link does NOT WORK and RIM knows. It is just smoke and mirrows. If you go to help in Blackberry Link it states quite clearly " Depending on your wireless service provider, this feature ( manually Syncing Calender and Contacts ) might not be available". The sync can only be done wirelessly. The question is did RIM throw us the faithful under the bus as the plan was always to sell the company and so they do not care. This problem has been highlighted for many months and they have done NOTHING ABOUT IT!!!!!! . Those persons who believe that they are syncing securely are WRONG.
That is the point I am making. You cannot sync with your USB cable only. You have to obtain wireless help. That is not secure
I am not so far as this :-(
have latest soft and firmware and windows 7 64bit on PC.
I can't sync anything as the configure fileds stay gray , I cannot click on them.
Tried everything, uninstall this and that, nothing helped!
also now Link has an User account warning shield an need 7 min to start !!
thx for helping
I don't understand these posts about syncing with Outlook? I sync no problem with my Outlook: three accounts: a Gmail, a EAS and a Yahoo.
Posted via CB10