06-27-13 09:26 PM
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  1. jeffreyf's Avatar
    jeffreyf
    We have both the Z10 and Q10 in production accessing IMAP accounts for:

    Gmail
    Exchange (ActiveSync)
    Internal IMAP Server

    Both use the same network.

    We find that the Q10 continually drops the email account and forces the user to re-enter the email account password. This happens whether the user has Wi-Fi turned on or off.

    We do not have any of these issues with the Z10.

    The Q10 is on Rogers and running the latest production build of the OS.

    I would appreciate any suggestions and/or fixes to this problem.

    Jeffrey
    06-27-13 08:46 PM
  2. pantlesspenguin's Avatar
    pantlesspenguin
    This happened to me on my Z10. I just deleted the accounts it was happening on and re-added them. That fixed it for me.
    06-27-13 09:12 PM
  3. CarGuy1368's Avatar
    CarGuy1368
    I only got the re-enter password notification once on my AT&T Q10. I would try doing what's suggested above and re-add them.

    Posted via CB10
    06-27-13 09:26 PM
« AT&T Shipping My Q10 June 18 | Can't access BBM. Q10/Playbook »

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