08-04-14 09:17 AM
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  1. moshakes's Avatar
    moshakes
    Everytime I'm connecting my Q10 to PC I got this message on my phone.
    Problem connecting my Q10 to BlackBerry Link-img_20140803_150248.png

    I've tried everything; changing cable, changing PC, security wipeout my phone, reloading my phone from Link, uninstalling Link and cleaning registry and reinstalling the newest version. With no use, the SD card are shown as removable drive only, phone storage is not shown at all, I tried to switch to developer mode and connect by DDPB also not connected.

    Please, if anybody has solution tell me.

    Posted via CB10
    08-03-14 07:37 AM
  2. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    You need to install Link on your computer, which will install the driver you need for your phone.

    Has this happened?
    08-03-14 07:41 AM
  3. moshakes's Avatar
    moshakes
    Originally Posted by jaydee5799
    You need to install Link on your computer, which will install the driver you need for your phone.

    Has this happened?
    Yes installed.

    Posted via CB10
    08-03-14 09:26 AM
  4. kbz1960's Avatar
    kbz1960
    Doesn't Matter
    What are your mass storage settings?
    08-03-14 09:28 AM
  5. moshakes's Avatar
    moshakes
    Originally Posted by kbz1960
    What are your mass storage settings?
    I've tried both On & Off

    Posted via CB10
    08-03-14 09:39 AM
  6. kbz1960's Avatar
    kbz1960
    Doesn't Matter
    Same thing with or without link open before plugging in?
    08-03-14 09:59 AM
  7. anischab's Avatar
    anischab
    I get this window when connecting my Q10 to the USB charger of my car. Just dismiss.
    When you wait until the computer recognizes it as a driver, you can start Link. It is not an issue.

    BlackBerry*Q10, T-Mobile Germany - SQN100-3, Running OS 10.2.1.2941
    08-03-14 10:43 AM
  8. moshakes's Avatar
    moshakes
    Originally Posted by anischab
    I get this window when connecting my Q10 to the USB charger of my car. Just dismiss.
    When you wait until the computer recognizes it as a driver, you can start Link. It is not an issue.

    BlackBerry*Q10, T-Mobile Germany - SQN100-3, Running OS 10.2.1.2941
    Waited for more than 2 hours with no use, phone and PC can feel connection between each other, I think there is a problem in the driver, searching the Web Ifound that this is aa common problem with a huge number of users!

    Posted via CB10
    08-04-14 09:17 AM
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