1. C-S-R's Avatar
    I recently experienced something weird with the desktop folders on my Q10 (SQN100-2 running OS version 10.2.1.3253). Many of my app folders disappeared leaving their apps spread across multiple desktop screens. I have no clue what caused this to happen. My setup placed my most frequently used apps on the 1st desktop screen and the remaining apps sorted into folders on a 2nd screen. Now all the apps are all over the place. Any ideas on what happened? I'm perplexed.
    06-04-15 08:30 AM
  2. anon(1852343)'s Avatar
    Did your phone update?

    Blackberry Passport running 10.3.2.798
    06-04-15 08:35 AM
  3. C-S-R's Avatar
    No update.
    06-04-15 10:13 AM
  4. krazyatom's Avatar
    Can you take some screenshot?

    Posted via CB10
    06-04-15 10:31 AM
  5. C-S-R's Avatar
    I don't think the screenshots are necessary. Basically, some of the folders that were once on my phone desktop are no longer there and the apps that were contained by them are now out on the desktop. (None of the apps were uninstalled, but the organizing folders are now gone.)
    06-04-15 01:52 PM
  6. 93Aero's Avatar
    Could you be low on Ram, this used to happen all the time on my Playbook when the ram got low, all my folders would disappear leaving the apps everywhere.

    PassportSQW100-1/10.3.2.680 Q10SQN100-5/10.3.1.2576 Posted via CB
    06-04-15 03:25 PM
  7. umbrau44's Avatar
    When I updated to 10.3.2.440 this week, it deleted all my folders. It's the first time an update has done that to me.
    06-04-15 03:33 PM
  8. C-S-R's Avatar
    Thanks for the replies. I manually reorganized all my apps back into desktop folders -- just hope this problem doesn't repeat in the future. Not sure if this is a memory problem or not, but I'm now deleting some unused apps to see if that helps. I'm now also having problems getting BlackBerry Link to backup my Q10, but that is probably a question for another post. (Oddly, my phone will sync media and contacts over USB, but it won't backup. I've downloaded the latest BlackBerry Link software.)
    06-05-15 02:00 PM

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