1. JCMM's Avatar
    Hi guys

    I'm having some troubles with my Q10, there's no sound from the front earpiece, i have already reloaded the OS and now i'm running 10.2.1 (10.1 before). What could cause this malfunction? do you think i should replace the earpiece or could be something else?

    I bought this phone used on ebay and it has been beaten off, there are some dents and scratches all over the housing.

    I need your expertise to fix this issue and find out all the possible solutions.
    12-16-13 06:07 PM
  2. CarGuy1368's Avatar
    Considering the damage on the device, the earpiece is probably broken. Not sure if software would fix it. Your best bet would be to get it repaired.

    Posted via the super amazing BlackBerry Q10
    12-16-13 11:04 PM
  3. mEntal8y's Avatar
    Sometimes it is a manufacturer's flaw. Like my old Torch 9800. But my carrier replaced it. There is nothing you can really do except use your "speakerphone" during calls.
    12-17-13 07:50 AM
  4. JCMM's Avatar
    I'm trying to repair it myself, i need an opinion from someone that already disassembled this particular phone. what parts are attached to the earpiece? the front camera and the headphone jack?

    What could cause this malfunction? only a damage earpiece or could be something else causing this issue?
    12-17-13 07:29 PM
  5. CarGuy1368's Avatar
    I've taken apart half of my 9900 and it was very tedious and it always felt like I was going to break something. I've watched videos on how to take apart a Q10 and it also seems easy to break something. Be careful! It's not my fault if something else stops working

    Not sure what the other problem could be, but replacing the earpiece would be a good start.

    Posted via the super amazing BlackBerry Q10
    12-17-13 10:32 PM
  6. JCMM's Avatar
    Are the earpiece from Q10 the same used on Bold 9900 and Z10? They look the same to me on pictures of replacement parts on ebay.

    Could someone confirm that?

    I found this picture from the HUAWEI Mercury M886 Glory Honor U8860 ear speaker and looking at the Q10 earspkear looks like the same part.

    No Sound from front earpiece Q10-huawei-mercury-m886-glory-honor-u8860.png
    No Sound from front earpiece Q10-q10-back.png
    Last edited by joao_malveiro; 12-18-13 at 07:13 AM. Reason: to add pictures
    12-18-13 06:52 AM
  7. CarGuy1368's Avatar
    I think it's safest to get an ear piece made specifically for the Q10. You don't want to buy the wrong part and find out it doesn't work or breaks something else.

    Posted via the super amazing BlackBerry Q10
    12-18-13 12:45 PM
  8. JCMM's Avatar
    I've disassemble the phone and looks like someone already tried to fix it, it have a non original replacement part assembled instead of the original one. So do you think this damaged something on the main board or i just need to find an original earpiece in order to fix this issue?
    12-30-13 08:51 AM
  9. JCMM's Avatar
    guys i can't really find the original replacement earpiece for Q10 in ebay. But i found this: Huawei 8818 earpiece and looks like this is the same part for the Q10. Can someone help me here?
    01-07-14 07:23 PM
  10. JCMM's Avatar
    i just replaced the old earpiece for an original one and still can't ear anything from the handset internal speaker. what else can i try?
    02-06-14 06:12 AM
  11. DINGSTER1's Avatar
    Oh no! Is this the same speaker issue with the Z10 WITHOUT Sayit?! Man...

    Sent from my SM-P600 using Tapatalk
    02-06-14 08:20 AM
  12. adtykhndlwl's Avatar
    I have the same issue with my q10.

    I have a z10 lying that i do not use anymore. Can i swap the q10 earpiece with that of z10.
    05-30-16 02:15 AM

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